Customer Care Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Rochester
Mar 13, 2025
NOW HIRING IN ROCHESTER, NY!! **This position is 100% in office Monday-Friday** The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. Typical Duties: -Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services. -Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. -Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. -Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability. -Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers. -Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Hours are 8am-5pm Monday-Friday in office in Rochester. Additional Skills & Qualifications * High School Diploma or GED required * Ability to pass customer service skills assessment as part of interview * Articulates self well - able to relay information in a concise and direct fashion * Quick to respond - responses are quick and thoughtful * Positive, team oriented * Ability to identify and develop sales opportunities from inbound calls Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.