Customer Service Representative

Receives orders from customers, obtaining all information necessary to process and enter orders into the computer system. Is responsible for additional paperwork relating to order processing. Responds to all customer service inquiries/concerns.

1. Receives orders from customers. Obtains all necessary information to approve the order and enters it into the computer system.

2. Completes additional departmental paperwork, filing, acknowledgments and memorandums.

3. Responds to customer inquiries regarding billing and shipping errors, backorders, and other service-related concerns.

4. Advises Regional and District Managers of potential customers or distribution centers within their area.

5. Receives and revises EDI orders.

6. May be assigned as relief operator for switchboard.

7. Assigns priority codes and air freight forms in preparation of order shipments.

8. Completes special paperwork required for special customers order processing.

9. Required to access electronic data imaging files to provide historical information.

10. Is responsible for monitoring backorders and communicating to customers.

11. Operates general office equipment including personal computer, copier, and fax machine.

12. Processes the transfer and sale of non-inventory items.

13. Is responsible for quality and safety of own work and compliance of all company procedures and policies.

Required: High school education.

Preferred: High school education with short specialty courses in service-related areas and six months experience in a service environment.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination