Senior Strategic Program Manager

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference:

The Sr Strategic Program Manager is responsible for coordinating, planning, documenting, and managing highly complex, mission-critical programs and projects. These programs and projects will have an enterprise or technology focus, requiring a strong influencer who can facilitate, collaborate, and build consensus among a broad range of stakeholders. This person will serve as the first line of knowledge and escalation for assigned program's health while continuously seeking ways to improve the effectiveness, efficiency, and output of the overall program.

This position acts as a liaison ensuring consistent communication of the program and project statuses across the organization.

Specific to this role -The person will manage the execution of a large-scale transformation initiative aimed at modernizing customer service operations at HealthEquity, including setting up and running a program management and transformation office to deliver the operational, organizational, and technology modernization initiatives for the program. This position will be instrumental in driving the successful adoption of these capabilities to improve customer and employee experience and drive operational efficiency.

What you'll be doing

Essential Duties and Primary Responsibilities:

Manages and carries out the personnel actions for direct reports, including but not limited to hiring and scheduling; training and evaluating; coaching and managing performance; making salary, merit, or other compensation recommendations for team of direct reports; and making recommendations and/or taking corrective or disciplinary action as appropriate.

• Lead the Service Center Modernization Transformation Office, ensuring the program is structured to deliver high-impact results by establishing program governance, ensuring execution discipline and effective cross-functional collaboration.
• Develops program/project charters that include specifications and objectives from initiation to delivery for complex projects within the program. Actively monitors program/project progress throughout the life cycle of associated projects.
• Documents program/project responsibilities ensuring that activity, integration, and productivity are employed in the most efficient manner.
• Ensure the program delivers measurable business impact aligned with strategic priorities. Oversee resource allocation, program funding, and trade-off decisions to maximize value creation. Implement operational dashboards and unified reporting to track key performance indicators (KPIs)

• Act as the key liaison between Executive Leadership, transformation leadership, and operational teams, ensuring program alignment and visibility to include leading organizational change management efforts and driving communication strategies that articulate program benefits, secure stakeholder buy-in, and manage resistance to change.

• Other duties as assigned.

What you will need to be successful:

• Bachelor's degree in a related field or equivalent work experience.
• 8 to 10+ years of experience as a Program/Project Manager.
• Proven experience in large-scale transformation program management, preferably in customer service, contact center, or digital transformation domains.
• Deep understanding of AI/GenAI applications, self-service capabilities, and digital automation strategies for customer service operations.
• Strong financial acumen, with the ability to drive value realization and measure program success through business impact metrics.
• Exceptional leadership and stakeholder engagement skills, with the ability to navigate complex cross-functional environments.
• Experience leading change management efforts, particularly in workforce adoption of new technologies and processes.
• Expertise in Agile methodologies, ensuring teams execute with speed, agility, and adaptability. Working knowledge and first-hand experience using a combination of project management methodologies, including Agile Scrum, Kanban, and Waterfall.
• Strong analytical and problem-solving skills, with the ability to translate high-level strategy into actionable execution roadmaps
• Project Management Professional (PMP) certification required (or within one year of hire).
• Agile certification(s) a plus

Physical/Mental Requirements and Demands:

• Work requires normal range of hearing, vision and verbal communication skills, with or without a reasonable accommodation.
• Must be able to use a telephone or headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation.
• Must be able to spend prolonged periods of each workday on the phone
• The ability to perform work at a computer station for 6-8+ hours a day and function in an environment with frequent interruptions is required.
• At times, subject to sitting/standing for prolonged periods.
• Must be able to lift and move material weighing up to 20 lbs
• May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.

Travel Requirements and Conditions:

#LI-Remote

This is a remote position.

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education& tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Why work with HealthEquity

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity - you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.