University Program Associate

The Center for Teaching, Learning & Digital Education supports and encourages collaborative efforts involving faculty, staff, and administrators, working to serve as a model for change and growth at ECSU in faculty and professional development, trainings and online delivery methods. ECSU also extends availability and access to convenient online course offerings to students who are isolated from campus due to time and/or geographic location, utilizing existing, new and emerging technological strategies.

The position also serves as the institution's point of contact for prospective, transfer and current online students by providing support from the initial stages of inquiry (prospective student): admission process; enrollment; matriculation; retention and graduation. The person will also ensure online students have access to the same student services as face-to-face students; such as; orientation, advising services, counseling services, assessment, proctoring, career services, disability services, health services, and student life. The position supports faculty in the use of instructional technologies and designs to meet institutional standards. Additional tasks include developing, coordinating and maintaining online course compliance record keeping. The position will also monitor and maintain training records for online courses. This position has a wide range of responsibilities including, but not limited to, Learning Management System Administrator, Academic and Event Scheduler Coordinator.

Knowledge - Program and Organization - Knowledge of program procedures and methods and knowledge of the related business context, appropriate for the level of work. Knowledge of the use of contemporary applicable technology (hardware, software, equipment and processes). Knowledge of policies, procedures and precedents affecting program area(s). Ability to analyze and explain how policies or procedures apply to programmatic and client needs. Operational knowledge of the purpose of the program's organization including its mission, services, clients and measures of business effectiveness. Ability to assess needs and assure assistance is appropriate to the situation. Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently. Ability to modify processes using applicable technology, web-based data systems and programs.

Program Administration - Ability to provide oversight for an on-going program. Ability to establish expectations and clear directions including the tasks and activities to accomplish the intended outcome and timeline. Ability to monitor delegated assignments or projects for results. Ability to administer an aspect of a program or functional area. Ability to make recommendations for program expectations and direction. Ability to identify and understand issues, client needs and problems of a recurring nature to effectively address and resolve situations. Ability to track and monitor program outcomes. Ability to collect, research, and analyze information for processing, monitoring, or measuring data. Ability to develop internal processes and prioritize workload. Ability to generate reports with varying standards of application. Ability to reconcile and manage accounting records of moderate variety and complexity, including preparation of financial statements and reports.

Customer Service - Ability to develop and maintain productive collaborative work relationships with all clients (internal and external who utilize services) by listening to the client, understanding and responding to apparent and underlying needs and continually seeking to provide the highest quality service to all. Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and make recommendations within established guidelines to meet competing needs. Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients. Knowledge of the value of program services to the client and how to deliver those services.

Communication - Verbal/Written - Ability to convey information clearly, verbally and in writing, with and to individuals or groups to ensure information is shared and that messages are understood. Ability to demonstrate effective use of listening skills and display openness to other people's ideas and thoughts. Ability to gain credibility by fostering respect for all individuals and points of view. Ability to explain the application of processes and procedures using sources that clients can reference. Ability to convey information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures or other sources. Ability to speak in terms of business results and goals in addition to using technical terms. Ability to compose communication describing the work, resolving an issue, or initiating or terminating a procedure. Ability to draft internal policy and work processes. Ability to create presentations using a variety of media to convey meaningful information to an individual or group.

Information/Records Administration - Ability to compile, assimilate, organize, store and retrieve electronic and printed information. Ability to access, review, compile and analyze multiple sources of data and information to generate appropriate criteria for reports and presentations. Ability to access, review, compile and store multiple sources of data and information to generate appropriate criteria for reports. Ability to determine sources and gather information, via interviews, surveys and other methods, to complete work in assigned program area(s). Ability to research, compile, explain, and present data. Ability to clarify the rationale for the information/records management policy and practices. Ability to train clients in how to use software, databases and related forms and tools.

Leadership - Ability to establish expectations and clear direction to meet goals and objectives of on-going work for a group of employees. Ability to motivate and engage employees through effective communication. Ability to lead or supervise lower level staff in the performance of program activities and/or functions. Ability to mentor and assist others. Ability to train individuals and groups in area of expertise.

Monday - Friday

This position is Subject to the State Human Resources Act.

If there are no applicants in the pool who meet the competency level (knowledge, skills and abilities) required for the position, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. Elizabeth City State University State University is an Equal Opportunity and Affirmative Action Employer. Elizabeth City State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. State University is an Equal Opportunity and Affirmative Action Employer.