Customer Services Specialist I

Georgia State University
$17.50 / hr
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Mar 13, 2025
Description : Customer Services Specialist I Auxiliary and Support Services Georgia State University The mission of Auxiliary and Support Services is to provide high quality administrative and educational support services to the Georgia State University community and constituents, in support of the University's mission of teaching, research and public service, positively impacting the quality of campus life through professionalism, excellence and caring. Georgia State University's Department of Auxiliary and Support Services is looking for an experienced Customer Services Specialist I to join our team. WHAT MAKES GSU A GREAT PLACE? Flexible work environment. Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. WHAT WILL YOU DO: The Customer Services Specialist I will provide support to the department of Auxiliary and Support Services. This position is primarily based at the Perimeter College Clarkston Campus. DUTIES AND RESPONSIBILITIES INCLUDE: Handle incoming calls from the general public and within the university community. Provide information regarding the passport application process and requirements. Complete mail transmittals and mail passport applications to the appropriate government agency address daily. Operate various office machines and the POS system. Maintain office forms and supplies. Properly dispose of PII and Sensitive but Unclassified (SBU) materials when they have expired or passed their storage date. Produce passport and visa photos. Receive and scrutinize passport photos produced by other businesses to ensure it follows all Department of State and departmental guidelines before attaching it to the passport application. Provide excellent customer service skills with the ability to work with diverse cultures and language barriers. Accept (execute) passport applications and ensure all documents needed to process the applications are legitimate. Verify photo identification for true likeness and authenticity. Screen evidence of U.S. citizenship. Record identification documentation. Accurately calculate and collect various fees to forward to the U.S. Department of State. Verbally administer oath and witness signature. Maintain a high level of confidentiality and security by ensuring all customers personal identifiable information (PII) documents are securely handled and properly stored. Stay current with passport regulations and procedures. Attend and pass the annual certification training to maintain eligibility. Update weekly and monthly office reports. Reconcile payment receipts. Track daily routine and expedited passport packages using the United States Postal Service tracking system to ensure packages are received within the specified time. Contact the Regional Passport Agency to follow up on undeliverable packages. Forward suspected fraudulent applications to the Passport Agency fraud investigator. Participate in off-site departmental events. Perform other duties as assigned. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Requirements: High school diploma or GED and one year of customer service, administrative, or office experience, or a combination of education and related experience. Preferred Requirements: Previous passport and/or visa experience is a plus. Ability to examine documents for authenticity. Exceptional customer service, strong verbal and written communication skills. Proficient in Microsoft Office and able to learn other computer software applications. Can work independently and as a team. Able to work a flexible part-time schedule. Can stand and walk around the worksite. Able to lift up to 40lbs. College/Business Unit : Auxiliary & Support Services Department : Campus Serivces Location : Clarkston Campus Shift : 8:30am - 5:15pm / Part-time Salary : $17.50/hour Pay Grade : 7 FLSA Status : Non-Exempt Job Type : Part-Time (No Benefits Eligible) Job Posting : 03/13/25, 1:51:33 PM Closing Date : 03/28/25, 3:59:00 AM Special Instructions : To be fully considered for this position all applicants at the time of submission must provide the following documents: A complete and accurate GSU application Resume Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.