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Program Mgr- Syst Support Svcs - Fulltime - Days - Detroit

Henry Ford Health System
United States, Michigan, Detroit
Mar 13, 2025
GENERAL SUMMARY: Results-driven Program and Project Manager with extensive experience overseeing third-party vendor relationships in healthcare, Food & Nutrition, Environmental Services, Clinical Engineering, Supply Chain, Patient Transport, and/or Facilities Management. Proven track record of ensuring vendor compliance with key performance indicators (KPIs), auditing performance metrics, and fostering collaborative initiatives/projects across diverse operational areas. Adept at creating streamlined processes and communication strategies to deliver consistent, high-quality services in hospital and ambulatory care environments. The Program Manager will act as a liaison between the healthcare organization and contracted companies, ensuring service delivery aligns with organizational standards and regulatory compliance. EDUCATION/EXPERIENCE REQUIRED: Bachelor's degree in Healthcare Administration, Business Management, or a related Support Services field (Master's preferred). Minimum 5-7 years of experience in program management, contract management, or support services area within healthcare. Strong financial acumen with experience in budgeting, cost analysis, and financial performance monitoring. Proven ability to manage multiple vendors, service contracts and/or projects, preferably in a healthcare environment. Excellent communication, negotiation, and stakeholder management skills. Familiarity with healthcare regulations, compliance standards, and quality assurance practices. Strong problem-solving and decision-making abilities with a focus on operational excellence and customer service. CERTIFICATIONS/LICENSURES REQUIRED: Certifications Preferred: Project Management Professional (PMP). Certified Professional in Healthcare Management (CPHM). Lean Six Sigma Green Belt. Additional Information Organization: Corporate Services Department: Support Services - Admin Shift: Day Job Union Code: Not Applicable