Sales Operations Specialist

At MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over one thousand employees across 10 offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers' expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:

• New construction - Engineering, fabrication and install of mechanical systems for new projects following lean construction practices
• Special projects - Retrofits and mechanical repairs for existing buildings for new efficiencies
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response
• Building performance - Control systems, fault detection, energy services and remote monitoring

People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values:

• Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety - Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families.
• Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation - We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! - Take the work seriously, but never taking ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Sales Operations Specialist : This is where you come in.

As a Sales Operations Specialist, you will play a key role in supporting the Sales Operations Lead to drive sales efficiency and operational alignment within one of three specialized business units - Healthcare, Construction Special Projects, or New Construction. Your focus will be on CRM management, sales support, and ongoing project coordination to ensure the seamless execution of business unit objectives.

We're looking for someone with strong organizational skills, a proactive mindset, and experience in sales operations or project coordination.

In return for delivering results and helping the team meet ambitious goals, you'll be rewarded with increased responsibility, significant growth opportunities, and the autonomy to make a meaningful impact.

Top deliverables in the first year to be a hero:

• CRM Oversight and Sales Support
• Oversee CRM updates to ensure accuracy and support seamless reporting and decision-making.
• Route RFPs to the appropriate stakeholders for review and action.
• Draft and distribute winning emails to internal and external stakeholders.
• Prepare and submit expense reports as required.
• Coordinate memberships and sponsorships, ensuring timely renewals and engagement.
• Ongoing Project Support
• Pursuit-to-Project Transition Facilitation - Support the seamless transition of a pursuit to a sold project by ensuring accurate job number routing and proper system updates.
• Project Setup and Lifecycle Management - Establish and maintain project records for accounting, operations, and sales tracking throughout the project's lifecycle.
• Proposal and Administrative Coordination
• Work with the Sales Operations Lead to prepare high-quality proposals aligned with business unit goals and client needs.
• Generate and format proposals for various contract types (T&M, Sustaining, Lump Sum).
• Organize and maintain records of sales processes, tools, and resources for easy accessibility by the team.
• Provide administrative support to streamline daily operations, including scheduling, document preparation, and meeting coordination.
• Cross-Functional Collaboration
• Act as a liaison between the business unit and other departments to ensure alignment on shared objectives and streamlined processes.
• Assist in gathering client feedback and project performance insights to inform sales strategies and future initiatives.
• Business Unit Director and Sales Operations Lead Support
• Serve as a key support resource for the Business Unit Director, managing scheduling, communications, and task prioritization to maximize efficiency.
• Prepare presentation materials, meeting agendas, and key documents for director-level and client-facing engagements.
• Coordinate travel arrangements, meeting logistics, and event planning for the Director and Sales Operations Lead as needed.

The Sales Operations Specialist reports to Victoria Klyce, Sales Operations Lead, and will be part of a collaborative team driving a variety of projects and initiatives to support our growing business. This high-visibility role offers the opportunity to engage with all levels and functions across the organization.

Your Background: What kind of person will thrive in this role?

You should have...

• A strong track record of delivering exceptional customer service with a results-driven mindset.
• Outstanding organizational and time management skills to balance multiple priorities effectively.
• Excellent communication skills, both written and verbal, to engage with stakeholders and ensure clarity.
• Sharp attention to detail to maintain accuracy in reporting, project setup, and documentation.
• A collaborative spirit to work seamlessly with cross-functional teams and align on shared goals.
• Strong problem-solving skills and adaptability to navigate challenges and drive successful outcomes.

And everyone you work with should describe you as...

• An effective and clear communicator.
• Highly goal- and results-oriented.
• Proactive, with a strong sense of initiative.

And you should be motivated by...

• Taking initiative and figuring things out independently - if you need constant guidance or a micro-managing boss, this isn't the place for you.
• Thriving in a fast-paced, results-driven environment where you're expected to take on more responsibility and achieve more each year.
• Enjoying a transparent, innovative, and supportive work environment with a close-knit, team-focused culture.

Compensation: $25/hr to $35/hr

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.

Interested in learning more?

If you're ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.