Sr Technical Writer - Enterprise Solutions

Application close date:

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight!

We are a diverse team of collaborators, doers, and problem- solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth.

Enterprise Technology (ET) is seeking an experienced technical writer to join our Organizational Change Management team (OCM). ET is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies. We're developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin's mission.

We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required!

About the role

The Technical Writer will standardize, define, develop, manage, and update product release documentation for Enterprise Technology. Your work will be related to the technical solutions that Enterprise Technology develops and maintains for Blue Origin, including our proprietary manufacturing execution system, Jules. Working closely with our product development and product-managing teams, the Technical Writer will provide comprehensive and accurate information about the new features, functions, and operation, as well as any necessary precautions and procedural instructions. The ideal candidate is experienced in and comfortable with both strategic and tactical work from design to delivery.

You will:

• Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, and training materials. This role will especially focus on documentation for Jules, Blue's proprietary manufacturing execution system, though the role may be asked to support other ET-managed products and capabilities.
• Author memos in coordination with product and software engineering to communicate solution recommendations, roadmap, project objectives, and strategic decisions to leadership.
• Own the technical documentation that feeds Blue's agentic AI model for on-demand training and resource access.
• Embed within ET technical teams to quickly capture and define technical documentation.
• Quickly analyze project requirements to determine types of documents needed and build project plans for the delivery of documents.
• Build tailored messaging for a variety of technical and non-technical audiences, such as:
  • Training materials and how-to guides of new features and functionality, designed for a range of different roles across Blue.
  • Updates and release information, messaged across multiple platforms (wikis, emails, slideware, PDFs, etc.).
  • Reference documentation to help product teams in future resolution of any issues.
• Join a growing, highly collaborative team that includes a senior technical training lead and an instructional design specialist to jointly analyze end-user needs, recommend approaches, gather content, build and maintain training materials, and devise strategies for engagement and adoption.
• Work cross-functionally between product development teams, end-user experts, and other stakeholders to ensure accuracy and alignment to the captured documentation.
• Drive standardization and improvement activities of existing product documentation, including regularly reviewing and updating for accuracy.
• Track usage rates and goals. Create, administer, and analyze reporting on end-user progress; recommend and integrate improvement strategies based on findings.
• Support change management initiatives prioritize outputs that support users through change, meet their needs, and drive adoption.

Qualifications:

• 8+ years work experience in technical writing or equivalent role. A background inorexperience writing for technology, engineering, or manufacturing industries is highly valued.
• Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
• Knowledge of information gathering, planning, and organizing methods and principles.
• Strong understanding of document formatting and presentation techniques.
• Exceptional written and oral communication skills.
• Superior attention to detail.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills.
• Ability to absorb and retain information quickly, specifically complex technical information.
• Ability to analyze target audience and to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Desired:

• Cursory knowledge of manufacturing, quality assurance and compliance, and/or configuration management policies/procedures.
• Occasional travel between Blue sites locations potentially required (to gather inputs from subject matter experts).

Compensation Range for:

Other site ranges may differ

Inclusivity Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

• Required for all positions: Blue's Standard Background Check

• Required for Certain Job Profiles: Defense Biometric Identification System (DIBDS) background check if at any time the role requires one to be on a military installation

• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification, Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.

Benefits

• Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.

• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

• Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results.

• Eligibility for benefits varies by role type, please check with your recruiter for a comprehensive list of the benefits available for this role.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "EEO Is the Law," please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us atEEOCompliance@blueorigin.com.

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