Customer Service Representative

Staffmark Group
$24.00-$26.00
medical insurance, dental insurance, life insurance, vision insurance, paid time off, paid holidays, 401(k)
United States, California, Van Nuys
Mar 13, 2025
Customer Service Representative - Delivering Exceptional Support in Logistics! Do you have three years of customer service experience in the logistics industry? Staffmark is hiring a professional and experienced Customer Service Representative in Van Nuys, CA. The candidate selected will be responsible for order entry, communicating with customers, and operations to ensure efficiency and cost-effectiveness. Bring your expertise and join a passionate team that will value your contributions and help you reach new heights in your career! Pay: $24-$26 per hour (Based on experience) 1st Shift Hours: 8:30 AM - 5 PM, Monday-Friday Essential Functions: Enter and fulfill customer orders providing cost-effective transportation and on-time delivery. Negotiate and process customer RMAs, and other order issues including production schedule or carrier issues. Utilize customer and carrier electronic portals and systems. Oversee the care and execution of contracts, manage blanket purchase orders, and confirm POD or delivery times. Negotiate and maintain the best available freight rates for all lanes with incumbent brokers and alternatives. Maintain weekly operations and monthly reports. Measure performance against customer KPI including performance vs budget, on-time performance, and execute strategies to improve them. Employee Benefits/Perks: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, referral bonus potential, a business casual dress code, weekends off, career advancement opportunities, long-term/temp-to-hire employment, free staffing services, and more! Qualifications: Undergraduate Degree in Marketing or Logistics. 3+ years of experience in Business-to-Business Customer Service and or Logistics. Proficiency in QuickBooks Enterprise, Acumatica (or other ERP Software Experience), and Microsoft Outlook (Excel, Word, PowrPoint). Strong communication, customer service, time management, and problem-solving skills. Ability to lift 30 pounds and perform general office tasks. Apply Now! Click "Apply Now" to connect with our recruiting team! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.