Clinician Support Agent AT (SF-Hybrid)

About This Role:

Are you ready to be part of something game-changing in healthcare? iRhythm is hiring a passionate and drivenClinician Support Agent to join our dynamic team at our San Francisco headquarters. This is a 3rd-shift opportunity (10 PM - 8:30 AM) with a hybrid work schedule, giving you the flexibility to work from home while also connecting with your team in person two days a week. If you're looking for a fast-paced, collaborative environment where innovation meets patient care, we want you to be part of our mission to revolutionize healthcare and improve patient experiences. Join us and make a difference today!

What You'll Be Doing:

As our Clinician Support Agent, you'll play a crucial role in ensuring seamless communication between our cardiac technicians and external healthcare providers, including hospitals and clinicians. Your key responsibilities will include:

• Acting as the key communicator via phone, email (Outlook), and Salesforce, connecting our cardiac technicians with external accounts.
• Quickly and efficiently identifying ECG abnormalities, following physician notification protocols, and keeping healthcare professionals in the loop when necessary.
• Following up with accounts to collect additional clinical information, such as pacemaker settings or clinician contact details.
• Managing clinical cases using our case management system, ensuring updates are accurate and timely.
• Verifying process notifications and ensuring reports are complete and accurate.
• Collaborating with internal teams (like cardiac techs) and external customers (hospitals/clinicians) to ensure the best patient care.
• Meeting or exceeding performance targets, not just in productivity but in the quality of every case you manage.
• Maintaining HIPAA compliance and adhering to Good Clinical Practices, ensuring the highest level of patient confidentiality.
• Tackling additional tasks as needed, staying agile in a fast-paced and evolving environment.

What We're Looking For:

We want someone who brings energy, enthusiasm, and a commitment to excellence. The ideal candidate will have:

• An associate degree plus at least one year of customer service or call center experience, or a high school diploma with two or more years of experience, preferably in the healthcare industry.
• Willingness to work nights, weekends, and rotating shifts-this is a critical part of supporting our global team.
• Experience in a healthcare setting, especially with EKG interpretation, is a plus.
• A solid understanding of medical terminology.
• Technical proficiency with CRM systems and Microsoft Office, especially Outlook, Microsoft Teams, and Word.
• Excellent verbal and written communication skills-clear communication is key.
• A flexible, adaptable mindset to thrive in a growing, fast-paced environment.
• A customer-focused approach, ensuring professionalism and empathy in every interaction.
• Problem-solving and independent thinking-you'll need to think on your feet and use sound judgment.
• A motivated, energetic attitude, with a strong work ethic and a drive to deliver outstanding results.
• A positive, team-oriented attitude, with a commitment to collective success!

What's in it for you:

This is a regular full-time position with a competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), health savings account employer contributions (when enrolled in a high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability.

Additionally, we offer:

• Emotional health support for you and your loved ones

• Legal/financial / identity theft/ pet and child referral assistance

• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO!

• Wellness/ cultural committee/charity events

iRhythm also provides additional benefits, including 401(k) (with company match), an Employee Stock Purchase Plan, a pet insurance discount, unlimited Linked In Learning classes, and so much more!

FLSA Status: Non- Exempt

Actual compensation may vary depending on job-related factors, including knowledge, skills, experience, and work location.

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider all qualified applicants with arrest and conviction records for employment in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

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