New

Student Services Specialist

North Carolina State University

$ 33,540 - $ 90,156

United States, North Carolina, Raleigh

Mar 14, 2025

Job Posting Information

Posting Number	PG194485SP
Internal Recruitment	Yes
Working Title	Student Services Specialist
Anticipated Hiring Range	$45,000 - $49,447
Work Schedule	Monday - Friday, 8 am - 5 pm; with the option for hybrid/remote schedule. Occasional weekend work may be required.
Job Location	Raleigh, NC
Department	College of Design
About the Department	The College of Design prepares designers who, in the broadest sense, shape the world. Design education is more than an attempt to teach a set of technical skills. The environment - including the spaces in which people live and work, the products they consume, and the messages they receive - has a powerful impact on how humans function in a society. Good design requires attention and sensitivity to social, economic, political, cultural and behavioral issues. The aim of all curricula in the College of Design is to develop the designer's perception, knowledge, skills, and problem-solving abilities. The College of Design offers comprehensive undergraduate and graduate study in architecture, art + design, graphic design, industrial design and graduate studies in landscape architecture, through several degree programs, including the PH.D. in Design. The college employs a selective admissions process that ensures a highly motivated design community. As a result, entering design students consistently rank at the top of academic achievement at the University, and their graduation rate is the highest at NC State. This position is situated within the main administrative management division within the College of Design. Student Services provides services for all levels of students, from undergraduate through graduate programs.
Essential Job Duties	Undergraduate Student Services Coordinator will manage admissions, recruitment and graduation processes and procedures for multiple undergraduate academic programs. Duties include: Serves as primary contact for written and verbal communications related to these programs. Manage a competitive undergraduate admission process. This highly competitive selection process entails screening applications based on specific criteria, extraction and summarization of key information to identify qualified and/or deficient applicants. Must effectively communicate with applicants to coordinate personal reviews with faculty; organize and facilitate Admission Review Day; notify applicants and the University Undergraduate Admission Office of decisions; counsel denied applicants of academic options. Participate in the management of the undergraduate electronic portfolio process. Initiate and implement specific departmental programs for prospective undergraduate student visitations, Open House and New Student Orientation. Research and develop multi-faceted reports which impact admissions, retention, graduation and accreditation efforts. Actively identify issues that impact student enrollment and academic performance (i.e. academic progress, Progress Towards Degree, graduation clearance, etc.) Assist in planning and implement College graduation, awards receptions and special college events. Collaborate with internal department heads, faculty and Assistant Dean in the delivery of student and academic services. Team with College Scheduling Officer, Graduate Student Services Specialist and Academic Adviser in the delivery of services to 800 plus students, faculty and the public. Work with College Ambassadors and Tour Guides. This posting is for current permanent NC State University employees only.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Demonstrated effective written and verbal communication skills with close attention to detail Demonstrated ability to work independently with strong organizational and analytic problem-solving capabilities under the pressure of multiple priorities in a fast-paced environment Demonstrated ability to interpret, effectively communicate and apply policies and procedures ensuring confidentiality Demonstrated proficiency using Microsoft Office (Word & Excel), Google Drive, and Zoom Demonstrated experience working in a university student services environment.
Preferred Qualifications	Experience in student services related field Personal knowledge and/or experience with College of Design curriculum and degree programs Familiarity with University systems (i.e. SIS, Admissions Pros) Strong background in undergraduate student services activities
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	03/13/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	03/20/2025
Notice to Applicants	Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume".
Special Instructions	Applicants are required to submit: (1) a cover letter; (2) a CV/Resume and; (3) contact information for three professional references. This posting is for current permanent NC State University employees only.

Position Details

Position Number	00042841
Position Type	SHRA
Position Classification Band Title	Student Services Specialist
Position Classification Band Level	Journey
Position Classification Salary Range	$ 33,540 - $ 90,156
Salary Grade Equivalency	GN07
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	120101 - College of Design
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.