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Senior Account Manager - Kitchen Equipment Maintenance - Seattle, WA

Compass Group
life insurance, parental leave, paid time off, retirement plan
United States, Washington, Seattle
Mar 14, 2025
ESFM Pay Grade: 16 ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). Job Summary We are looking for a talented Senior Account Manager - Kitchen Equipment Maintenance. The role will be hybrid in structure with travel with the ideal candidate based in Seattle, WA. Key Responsibilities: * Provide a high standard of service and communication to maintain the client base. * Manipulate data for internal business reviews and meetings. * Perform ongoing analysis of the business portfolio by evaluating vendor, client, and sector financial performance. * Manage internal resources to resolve field issues. * Serve as a liaison between clients and sectors to ensure effective communication. * Manage service suppliers and review repair quotes for accuracy. * Review preventive maintenance reports and collaborate with on-site clients. * Quote and order replacement kitchen equipment. * Perform other duties as assigned. Qualifications: * Preferred experience in Integrated Facilities Management (IFM), demonstrating a comprehensive understanding of managing and coordinating multiple facilities services to ensure operational efficiency and client satisfaction. * Bachelor's Degree OR 3-5 years of experience as a Kitchen Equipment Manager in commercial kitchen equipment service. * Proven ability to prepare, analyze, and present complex business reviews to clients. * Excellent interpersonal communication and negotiation skills with a strong customer service orientation. * Demonstrated ability to use analytical and intuitive judgment for sound decision-making. * Strong problem-solving skills. * Proficiency in Microsoft Word, Excel, and PowerPoint. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Eurest services maintains a drug-free workplace. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID:1407659 ESFM