Sr. Amazon Connect Architect - Associate Director - 00063203362

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k)
United States, New Jersey, Bridgewater
Jun 03, 2025
Job Title: Sr. Amazon Connect Architect Application Deadline: June 6, 2025 About the Role We are seeking a Senior Amazon Connect Architect to join our growing team within Cognizant's Customer Service Transformation practice, part of the Cognizant Moment initiative. This role is ideal for a seasoned architect with deep expertise in Amazon Connect, Google CCAI Platform, and Genesys Cloud. You will lead the design and implementation of innovative contact center solutions that enhance customer experience and drive business value. Key Responsibilities * Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers * Participate and support business development discussions and opportunities to help identify the needs of customers, with the ability to architect and recommend optimal solutions to solve those needs * Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect and other AWS services * Develop implementation estimates and plans for all phases of the delivery lifecycle, including development, testing, training, deployment, and post-production support * Support the development of Amazon Connect case studies, demos, and training materials * Oversee preparation of technical documentation, including architecture diagrams, deployment guides, and user manuals * Lead training and support to client teams as needed * Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities * Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives Compensation & Benefits Salary Range: \$150,000 - \$180,000 (based on experience and qualifications) Incentives: Eligible for Cognizant's discretionary annual incentive program and stock awards Benefits Include: Paid holidays and Paid Time Off Medical, Dental, Vision, and Life Insurance 401(k) plan with company contributions Short-term and Long-term Disability Paid Parental Leave Note: Compensation and benefits are subject to change in accordance with company policy and applicable laws.