Systems Administrator

The Systems Administrator is primarily responsible for troubleshooting and resolving incidents and requests assigned to the Infrastructure Operations work queue. In addition, this position is responsible for effective installation, configuration administration, and maintenance of systems hardware, software, and services ensuring they are operating to expected standards, best practice and performance levels. Some of the core technologies you will be working with include Azure Backups and Recovery, Azure App Services, Azure Storage, Azure Virtual Machines, Azure Entra ID, Active Directory, DNS, Microsoft Exchange, SharePoint, Teams, Microsoft 365 products, and SQL. Occasional support of legacy VMware infrastructure may be required until migration is complete. Other key responsibilities of this position include provisioning of SaaS, PaaS, and IaaS configuring, and securing infrastructure, performing compliance tasks as directed by auditors, and interfacing with other internal IT teams to ensure incident tickets are resolved in a timely manner.

Monitor and maintain critical infrastructure systems, including:
• Azure Backups, Azure App Services, Azure Virtual Machines, Azure Entra ID, and Microsoft 365 services (Exchange, SharePoint, Teams, etc.)
• Perform basic SQL database support tasks.
• Provide first point of contact for issue escalation within Infrastructure Operations.
• Primarily focused on incident queue providing daily, detailed ticket notes, timely communication, and resolution or escalation. Provide excellent customer service.
• Azure Cost Optimization (FinOps):
• Monitor and analyze Azure cost consumption, identifying optimization opportunities.
• Implement cost-saving strategies such as resource rightsizing, reserved instance purchasing, and eliminating unused resources.
• Provide recommendations to optimize cloud costs while maintaining performance and availability.
• Adhere to system and team standards and follow installation and configuration procedures.
• Maintain accurate system documentation and contribute to the knowledge base.
• Research and recommend innovative and, where possible, automated approaches for systems administration tasks especially with a Infrastructure as Code approach.
• Perform daily system monitoring, verifying the integrity and availability of all critical hardware, software, resources, processes, and scheduled jobs.
• Diagnose and remediate hardware or software failures and monitor alerts.
• Maintain accurate asset inventory.
• Perform time-sensitive tasks required by auditors to maintain SOX compliance.
• Communicate effectively with other teams, colleagues and manager during status update briefings and troubleshooting calls; make suggestions for how to improve operations as necessary.
• Ensure compliance with patch management and security best practices.
• Perform other infrastructure administrative and maintenance tasks as assigned by direct supervisor.
• Participate in a 24/7 on-call rotation and perform responsibilities which sometimes require off-hours work.

• Bachelor's degree or relevant experience. A technical field, such as engineering or computer science, is preferred.
• 1-3 years of experience troubleshooting core Infrastructure Services utilizing a ticket queue.
• 1-3 years of experience installing and configuring Windows Server on server class hardware.
• 1-3 years of experience administering Azure services
• 1-3 years of experience performing systems and application monitoring, maintenance, and administrative tasks.
• Excellent documentation skills.
• Strong sense of ownership and accountability.
• Strong sense of urgency for resolving technical issues and mitigating customer impact.

#LI-KFI

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.