New

Customer Service Representative

Tyler Technologies
United States, Utah, North Logan
Mar 14, 2025
Customer Service Representative Apply Online Responsibilities As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Location North Logan, Utah Travel 0-5% Qualifications Customer support experience is preferred but not required Strong phone contact handling skills and active listening Familiarity with CRM systems is preferred but not required Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Bilingual - Spanish speaking Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2025-6533 #LI-Hybrid #LI-NT1 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.