New 
Customer Service Process Specialist
 International Flavors and Fragrances | |
 United States, New York, Rochester | |
 Mar 14, 2025 | |
|
Job Summary Providing support to develop best in class processes within CS which will support optimal order management, while ultimately enhancing the customer experienceResponsibilities/Description* Provide process support to internal and external customers. Troubleshoot issues and escalate to next level (Senior CS Process Specialist/Regional CS Process Manager) as needed. * Manage shared mailbox, categorize and respond to requests from internal customers * Respond to inquiries in a timely and accurate manner * Build a strong partnership with internal and external stakeholders * Drive continuous improvement and KPI's in OTC process * Engage with CS in an ongoing basis to catalog processes within the group, highlighting any variances. Requirements * Bachelor's degree (no specific major field required) * +3 years' experience in Customer Service or Supply Chain * Knowledge of SAP OTC * Basic knowledge of business processes and procedures * Fluent business English communication skills * Effective communication skills across all levels of the organization * Project management skills * Good analytical and quantitative skills * Highly collaborative and team player * Cross cultural awareness Training / Certifications * SAP OTC training * Microsoft Office tools training (Word, Excel, PowerPoint) We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more Salary Ranges: | |