Field Service Support Manager (Anywhere USA)

*Can be located anywhere in the continental US.

*MUST reside within an hour radius of a major airport.

Position Summary: The Field Service Support Manager oversees a team of technicians to deliver exceptional customer service and technical support, ensuring efficient billing, scheduling, and project management. This role is pivotal in maintaining strong customer relationships and facilitating effective communication between customers and internal teams.

Work You'll Do:

• Manage a team of technicians to ensure timely and effective responses to customer inquiries and service requests.

• Sometimes handle after-hours customer and technician communications to provide ongoing technical support.

• Develop and implement internal training programs and cross-training initiatives with other service groups.

• Monitor and report on department metrics related to utilization, revenue, margin, and bookings in collaboration with the Finance team.

• Assist with job estimates, technician travel issues, and management of calibrated tools.

• Occasional travel to customer site for planning purposes for the service team.

Team: You will be part of the Customer Support Job Family Group, collaborating with various departments and operating companies within the Hillenbrand umbrella to ensure consistent and high-quality service delivery to all customers.

Basic Qualifications:

• Management experience with direct reports.

• Minimum of 5 years of experience in a customer support or field service management role.

• Proven leadership experience managing a team of technical professionals.

• Strong problem-solving skills and ability to make decisions based on established policies and procedures.

• Excellent communication skills, both verbal and written.

Preferred Qualifications:

• Experience in the manufacturing or technical services industry.

• Familiarity with metrics related to service utilization, revenue, and margin analysis.

• Certification in project management or related fields.

• Previous experience in developing training programs for technical staff.

• Ability to work collaboratively across multiple departments and with external stakeholders.

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Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".