Director of Operations

Just a few turns from the Seattle-Tacoma International Airport, The Seattle Airport Marriott Hotel offers complimentary on-site employee parking, daily employee meals, and comprehensive benefits. With great F&B outlets and over 23,000 square feet of event space, ideal for meetings and special occasions near Sea-Tac, this hotel is constantly performing and attracting high business volumes. Come join our team!

Job Overview:
The Director of Operations is responsible for leading the hotel's operational success and exceptional guest experiences. This role directly manages the Food & Beverage Department (3 outlets, $3M revenue) and oversees the Room Division (Front Office/Guest Services, Housekeeping), fostering a collaborative, high-performing team culture while driving business results.

Compensation: $95,000-$105,000/annually.

Responsibilities and Duties:

* Support GM/AGM in managing hotel operations.

* Collaborate with department heads to align strategies with brand service vision and goals.

* Ensure operations meet brand and quality standards, prioritize guest needs, and optimize revenue.

* Foster communication and relationships, especially within Food & Beverage.

* Empower and train new team members on guest service procedures.

* Promote team improvement through coaching and corrective actions.

* Oversee Food & Beverage equipment upkeep and maintenance.

* Manage Food & Beverage department administration: scheduling, recruitment, coaching, payroll, and service support.

* Monitor and audit POS systems regularly.

* Manage sub-departments: room service, restaurant, bar, comp services.

* Develop and monitor labor schedules to ensure profitability.

* Monitor sales against budget, analyze financial reports for improvement.

* Support managing occupancy, rates, wages, and expenses.

* Champion brand service vision and ensure alignment across hotel teams.

* Collaborate with Executive Chef to maintain Front of House quality.

* Address guest complaints and feedback to improve service and quality.

* Act as Senior Manager on Duty when required.

* Cultivate a collaborative, inclusive work environment that drives business results.

* Provide leadership, guidance, and performance feedback to department heads.

* Address operational challenges to improve guest satisfaction.

* Implement employee engagement strategies and an open-door policy.

* Administer policies consistently and fairly, ensuring adherence to SOPs/LSOPs.

* Stay calm and decisive during emergencies and peak activity.

* Ensure timely submission of all required reports.

* Perform property inspections to identify improvement areas.

* Provide indirect supervision across the hotel and act as GM/AGM when assigned.

* Maintain key control and guest privacy procedures.

Other Expectations:

* Must work varying schedules, including nights, weekends, and holidays (typically 12pm-9pm).

* Maintain a neat and well-groomed appearance.

* Guest-facing role to stay aware of daily operations and areas needing support.

* Must multitask and prioritize effectively in a fast-paced environment.

Specific Job Knowledge and Skills:

* Proficiency in English and Microsoft Office/ POS systems.

* Sensory abilities to assess product quality and detect emergencies.

* Extensive experience in multi-disciplinary hospitality management.

* Proven leadership skills in developing high-performing teams.

* Strong financial acumen with experience in P&L statements and budgeting.

* Ability to motivate and engage employees and guests.

* Must obtain MAST/ServeSafe Manager certifications within 90 days of employment.

Qualifications:

Education:

* High school diploma or equivalent required; additional education/experience a plus.

Experience:

* Minimum 4 years of hotel management experience at Department Head level.

* Minimum 4 years of experience in food & beverage operations at a manager level.

* Minimum 4 years of experience in room division management (front office & housekeeping) a plus

Licenses or certificates:

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).

Other:
Additional language ability preferred

Full-Time:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)

Spire Hospitality participates in E-Verify*