Technology Support Specialist - Journey - Wanchese

Information Technology and Computing Services ( ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The ITCS Team member at Coastal Studies Institute ( CSI) is responsible for providing a broad range of IT skills related to computer hardware and software support for both Windows and Mac, Audio Visual classroom support, network support, server management, web support, and CSI research projects. This position will be located at the CSI in Wanchese, North Carolina.

The individual in this position will work supporting the Coastal Studies Institute ( CSI) where they will:
1. Provides audio visual, desktop and network support for the staff and faculty at the Coastal Studies Institute ( CSI) and the position will be located at the CSI in Wanchese, NC.
2. Serves as liaison to the Coastal Studies Institute and ECU IT resources.
3. Consult with clients and evaluate hardware, software, and network connectivity needs and problems. They will resolve or refer to the appropriate agency hardware, software, and network connectivity issues for desktop and notebook PC systems, servers, video conferencing, lecture capture, and audio-visual technology, printers, peripherals and mobile devices.
4. Maintain hardware certification with major approved vendors as required to support client systems and will be authorized to order and replace warranty and customer replaceable parts.
5. Utilize new ITCS approved technologies and when appropriate coordinate with ITCS teams and clients to implement them effectively.
6. Research, develop, and implement solutions enabling centralized management of client computing systems utilizing current and emerging technologies in software patch management, software deployment, anti-virus protection, computer policy administration, desktop remote control, and scripting.
7. They will provide audio visual support to classroom, video conferencing, lecture capture, and audio-visual technology. This includes trouble shooting problems and resolving issues for AV and video conferencing systems. Repairing defective systems when possible, processing RMAs and maintaining supplies to manage minimum downtime.
8. Provide administrative support for campus physical and virtual servers. This support will be first line support and will act as liaison to ECU ITCS systems teams and contract server support vendor.
9. Develop productive relationships with clients to understand and anticipate their business needs. By developing productive relationships with clients and understanding and anticipating their business needs, the employee will assist clients in effectively utilizing technology.
10. Provide consulting support to faculty on enterprise technology needs, coach and train clients and provide learning materials including web pages.
11. Manage CSI campus projects.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC.

Associate degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position's role; or a Bachelor's degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position's role, or a Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position's role; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.