General IT Infrastructure Systems Administrator (P2) 03766 NWSOL

Location: Richland, Washington
Title: General IT Infrastructure Systems Administrator (P2)
Schedule (FT/PT): Regular Full Time
Travel Required: No
Clearance: Ability to Obtain

North Wind Solutions is a Government contracting small business with operations at military and civilian installations across the United States. The company's focus is facilities operation and maintenance, waste management and radiological services, security control and force protection, and environmental services.

POSITION PURPOSE:
In support of the Northwind IT Infrastructure organization, this position will act primarily in the role of a Subject Matter Expert (SME) for our WS_FTP, KiteWorks and Box.com environments along with a secondary role to our Software Distribution application, a centralized software installation site offering of over 675 applications. As a File Transfer Analyst you will step into a critical role to ensure a secure and efficient transfer of data between internal and external environments. Your primary responsibility will address management of the file transfer processes, account request administration, monitoring performance and troubleshooting issues that arise, working closely with our customers and other team members as necessary. We look to have a candidate that possess strong technical knowledge of the WS_FTP and Box.com environments along with proven problem-solving skills, as well as insightfulness and progressive thinking to maintain the integrity and security of data during transfer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The selected candidate will be responsible for management of our current internal and external WS_FTP server resources, operations, support, and maintenance activities as assigned for continual operations in support of the File Transport Protocol infrastructure. We are currently setting up the KiteWorks environment to replace the WS_FTP File Transfer process and will take up to 12 months to ensure a smooth transition. The candidate will work with our customers to ensure account management policies are in place and followed. You will be part of a team that operates on day-to-day activities in support of break-fix, data calls, audits and general support tickets as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Will work with current Software Distribution Subject Matter Expert, learning and understanding the packaging and delivery of application delivery to our End Users. This role be in in a secondary or backup role.
• Occasional Off Hours and Weekend support may be required to support outages, implementations, updates or upgrades.

MINIMUM QUALIFICATIONS:
Education and Experience:

• Bachelor's Degree and 2 or more years of experience, or an equivalent combination of education, training and experience
• Must have minimum 2-3 years of IT server administration experience.
• Proven experience in managed file transfer or data integration roles.
• Strong knowledge of file transfer protocols such as FTP, SFTP and HTTP/S.
• Familiarity with file encryption, decryption, and secure file transfer practices.
• Understanding of network protocols, firewall configurations, and security concepts.
• Solid knowledge of networking protocols (SFTP/FTP, TCP/IP, HTTP/HTTPS, DNS, etc.).
• Strong understanding of application transport and network infrastructure protocols (DNS, WINS, SSL/TLS, FTP, HTTP and Microsoft Active Directory) and their relationship to user applications.
• Strong understanding of the administration and day to day support of a the WS_FTP, Kiteworks and Box.com environment or similar technology.

Skills and Abilities:

• Proficiency with Windows Server 2019/2022, TCP/IP, DNS, Active Directory, Azure and VPN client software
• Ability to troubleshoot and resolve technical issues related to file transfer systems.
• Stay up-to-date with industry trends, emerging technologies, and best practices in managed file transfer.
• Proactively identify opportunities for process optimization and automation to enhance efficiency.
• Communication Skills: Excellent attention to detail, must be able to communicate technical information, product plans, and system governance information to all levels of technical staff as well as management, and customers.
• Presentation Skills: Written and verbal communication with internal and external peers, customers, and customers' management chain
• Reasoning Ability. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions and deal with abstract and concrete variables.
• Technical Skills: Troubleshooting and resolving FTP transfer issues, Performance degradation, User Account access issues, connectivity and security issues. Strong analytical ability when working with peers and IT management. Ability to performance tune through query optimization using related monitoring tools. Knowledge with current Technical Standards, IT Concepts, Administrative tools, Backup and Recovery, Disaster Recovery. Understanding of IT strategies and methodologies.

Special Requirements:

• Must be a US Citizen.

PREFERRED QUALIFICATIONS:
Cloud technology experience a plus.

PHYSICAL DEMANDS:
Working at a desk for the majority of the day.

WORKING ENVIRONMENT:
100% Remote Position

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.