Hale Practice Administrator
 Brigham and Women's Hospital | |
 United States, Massachusetts, Boston | |
| 60 Fenwood Road (Show on map) | |
 Mar 14, 2025 | |
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The Practice Administrator will be the primary contact for clinical and administrative Ambulatory operations at Brigham and Women's Hospital Hale building. This position will report to the Executive Director of Ambulatory Services. In this role, he or she ensures a collaborative, customer service-driven culture; and leverages his or her BWH and Mass General Brigham resources to ensure Hale continues to meet or exceed the standard of care in all areas.
They are responsible for implementing and maintaining policies and procedures related to practice operations, including customer service standards, staffing models, patient care processes, protocols, training and standards across all ambulatory areas within the Hale Building. The position will directly and indirectly oversee a total staff of approximately 20 FTEs. The Practice Administrator exhibits sound judgment and administrative skills for effecting positive change and delegates responsibility to supervisor and other support staff as warranted. In addition, the Practice Administrator will work closely with the other operational leaders supporting the departments of Orthopedics, Medicine, Radiology, Neurology, Neurosurgery, Psychiatry and Infusion Center to assist with integration and enhancing the patient experience across the Hale Building. Partnering with Department leadership, the Practice Administrator is responsible to guide the overall room assignment and utilization and daily operations of the facility, ensuring compliance with JCAHO, local, state and federal regulations, accreditation and licensure requirements. The Practice Administrator works with each department to implement and monitor non-clinical processes to ensure an integrated and positive patient experience. The Practice Administrator will also work across the Hale location and with Department leaders to support strategic initiatives and Ambulatory priorities to ensure an integrated and positive approach to patient experience and clinic operations. Position requires the ability to work independently as well as function as a good team player. Position requires the ability to work collaboratively with physicians, staff and peers throughout the hospital. Position requires sensitive handling of confidential information with tact and diplomacy as well as empathy necessary to deliver services effectively to a diverse and chronically ill patient population. Overview of responsibilities: *Serving in an administrative leadership role, developing and coaching supervisor / staff and instituting administrative policies and procedures. *Providing management oversight, developing and implementing initiatives within the clinical operations to improve clinic utilization, patient satisfaction and quality of care while maintaining all relevant regulatory and other professional standards. *Developing and implementing policies/procedures to ensure efficiency and effectiveness, including gathering information on patient/customers' perceptions and preferences and implementing new programs that will meet patient and provider needs. *Instituting and sustaining a culture of patient centric care. *Facilitate meetings, trainings, orientations, safety-related exercises within Neurosciences and across Hale, as needed. *Monitor and maintain strong patient satisfaction, mitigate patient complaints. *Roll-out BWH and MGB new initiatives as needed. *Work effectively within a matrixed management environment, building relationships across all Departments and floors within Hale, as well as across BWH and Mass General Brigham system. Major Responsibilities: The Practice Administrator will be responsible for overseeing Human Resources and personnel activities including those related to recruiting, hiring, orienting, training, disciplining, terminating, performance evaluation, goal setting, employee relations and staff payroll. The Practice Administrator provides oversight and supports the daily clinical and administrative operations across all ambulatory floors. Ensures that the clinic(s) are run appropriately and efficiently each day - resolves any and all patient, staff or provider problems and complaints.
3. Provides leadership for key operational priorities, including but not limited to:
Qualifications:
Minimum Skills and Requirements:
Physical Requirements
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |