Helpdesk Specialist

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

As a Helpdesk Specialist you will support our San Carlos office and be responsible for providing technical support and assistance to end-users in the organization. You will play a critical role in maintaining smooth operations and ensuring high levels of user satisfaction by promptly resolving IT-related issues and providing effective solutions. The Helpdesk Specialist will possess strong technical knowledge, excellent problem-solving skills, and exceptional communication abilities to deliver exceptional customer service.

• Provide first-line technical support to end-users via various communication channels, including phone, email, chat, or in-person.
• Respond to user inquiries, troubleshoot hardware and software issues, and provide resolutions within established service level agreements (SLAs).
• Identify, diagnose, and resolve technical problems related to computer systems, software applications, network connectivity, and other IT-related equipment.
• Assist users in setting up and configuring workstations, printers, peripherals, and other IT devices.
• Document and maintain accurate records of reported incidents, inquiries, and solutions in the helpdesk ticketing system.
• Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.

• CCNA certification preferred.
• 2-5 years of experience of Microsoft Windows support (10/11 Server 2012/2019).
• PC/network connectivity knowledge (Ethernet, TCP/IP).
• Proven experience working in a helpdesk or technical support role.
• Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
• Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and strong commitment to delivering high-quality support.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Advanced troubleshooting capabilities.
• Multi-tasking skills.
• Customer orientation and great communication skills.
• Mac OS X ,Linux knowledge - an advantage.
• Customer orientation and great communication skills.
• Must be eligible to work in the US without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Persons with disability