EPIC SENIOR ACCOUNT MANAGER- ACUTE CARE (HYBRID)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Account Manager Senior is responsible for the creation and maintenance of executive business relationships and expanding business opportunities with existing members. This includes development and optimization of new accounts, identifying opportunities to optimize the value of the system within their operations and convey the professional services to assist in this process with our existing members.

Essential Duties

• Partner with membership to ensure a high level of service delivery and model the customer experience OCHIN aims for on a consistent basis.
• Lead, organize and facilitate Account Manager Check-In meetings, Ad hoc meetings, and site visits as needed- up to 75% of the month. Ensure appropriate follow-up with internal and external resources to meet membership needs.
• Maintain accurate meeting notes and action items for each assigned member detailing their stated business objectives, our current business with the member, and the plans to support and supply solutions to the business needs within the account.
• Cultivate relationships with key staff within OCHIN and Member organizations, escalate issues to manager or executive as needed
• Communicate consistently with appropriate OCHIN Team Members and provide regular updates to OCHIN manager and/or executive sponsor throughout the account relationship.
• Partner with installation Project Manager to attend assigned account go-lives and manage the hand-off from the implementation to maintenance once install is complete and stability obtained.
• Maintain a just in time knowledge base of our product lines to assist in identifying gaps for membership and in maintaining prospects for new business leads
• Oversee the effectiveness and quality of recurring Member Care Team meetings [Epic clinical, billing and claims, reporting etc.]
• Performs ongoing review of key measures, present to members quarterly and collaboratively determine solutions for improvement.
• Facilitate and communicate with assigned teams to maintain and optimize the business solution within all accounts. This includes new business proposals, statements of work (SOW), professional services and all work order types
• Other duties as assigned

Travel Requirements

• Up to 75% travel required for this position
• Travel may be required based on business requirement for OCHIN Go-Live events, 2 trips per year at a minimum and more if assigned to new member account
• Assigned member accounts may require, at a minimum, 1 annual site-visit

• Bachelor's degree in a Business, Healthcare, or related field or Minimum four (4) years' related experience
• Good working knowledge of a Customer Relationship Manager [CRM] and Microsoft Office Software Suite - required
• Proven ability to create, maintain and enhance member relationships at the executive level
• Must be able to quickly understand the member, their programs and services as it relates to the industry to provide valued input and recommendations
• Experience in mulitple areas of Acute Care operations (preferrably Epic) highly preferred
• Experience working with/for FQHC highly preferred
• Ability to create and maintain accurate / accessible and organized documentation
• Excellent and strong communication, listening and questioning skills
• Ability to identify and partner [internally and externally] to offer new business solutions
• Ability to effectively manage member and staff relationships, promptly reply to inquiries, ensure service level agreements are kept and manage expectations

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 75% in designated territory

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint (min-$89,836 mid-$116,786), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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