Senior CREO/Windchill System Administrator (Remote Eligible)

Requisition Id14703

Annual Salary Range:$150,000.00-$180,000.00

Work-Site Type:Remote

ORNL offers a flexible work environment that supports both the organization and the employee. In addition, this position is considered remote-eligible for ORNL in pre-approved locations. Remote-eligibility is not a continued guarantee and could be subject to change based on evolving organizational needs.

Note about pay range:

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay. Salary for this position will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Link to benefits. https://jobs.ornl.gov/content/Benefits/?locale=en_US

Overview:

We are hiring a Senior Creo/Windchill System Administrator who will configure, maintain and optimize our Creo and Windchill Systems! In this role, you'll play a crucial role in ensuring the stability, performance, and security of the Windchill environment. This position resides in the Neutron Systems Engineering and Support (NSES) Group in the Research Computing Support Division (RCSD), in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

Major Duties/Responsibilities:

• Design and oversee the technical architecture of the ORNL's PLM and ALM solutions.

• Install, configure, customize, maintain, and upgrade PTC Creo, Windchill, ThingWorx Navigator, and Codebeamer products.

• Implement and maintain workflows, access controls, and data structures.

• Troubleshoot Windchill technical issues including both server and CAD client-side.

• Monitor system performance and proactively address issues to ensure optimal functionality.

• Collaborate with cross-functional teams to integrate Windchill with other enterprise systems.

• Create and maintain system documentation including installation procedures, configurations, and troubleshooting guides.

• Liasson with the Creo and Windchill Users group.

• Maintain user statistics of PTC products.

• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace - in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS degree in computer science, computer engineering, information technology, information systems, science, engineering, business, or a related discipline and a minimum of eight (8) to twelve (12) years of aligned professional experience is required for consideration. An overall combination of equivalent education and experience may be considered.

• Eight (8) or more years of experience as a Windchill System Administrator or similar role.

• Experience with PLM solutions and Windchill architecture.

• Experience with Windchill workflows, access controls, and data structures.

• Experience with troubleshooting complex PLM and ALM technical issues.

• Experience in working with engineering staff to diagnose and resolve issues.

• Excellent communication and interpersonal skills suitable for user support and ability to work well with peer system administrators.

• Ability to time manage and prioritize projects.

Preferred Qualifications:

• Experience in a scientific research computing environment, National Laboratory, or other large-scale user facility.

• Experience training and mentoring groups and individuals in complex technical environments.

• Ability to work and communicate effectively with cross-functional teams and stakeholders.

Special Requirements:

• HSPD-12 PIV badge: This position requires the ability to obtain and maintain an HSPD-12 PIV badge.

• Visa sponsorship:Visa sponsorship is not available for this position.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family.

Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ORNLRecruiting@ornl.gov.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.