DESKTOP TECHNICIAN

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!

The Digital Solutions (DS) Desktop Technician is responsible for enterprise IT engineering, automation, and security compliance, acting as a Tier II escalation point and subject matter expert (SME) for advanced IT infastructure and system optimization. This role involves designing, implementing, and maintaining critical IT systems across internal operations and external contract locations, including Department of Defense (DoD) sites.

The Desktop Technician plays a key role in enterprise-wide IT initiatives, including cloud-based infrastructure support (M36, Azure, Active Directory, and software-defined networking), lifecycle management, patch and vulnerability management. The position requires a strategic, solution-oriented mindset with strong expertise in scripting, system architecture, and compliance with industry security frameworks.

Work Model: Onsite/In-Office

• Technical Guidance and Advanced Troubleshooting
  • Serve as Tier II escalation point, providing expert-level troubleshooting and resolution of complex enterprise IT infrastructure issues.
  • Perform systems analysis and root cause diagnostics to develop long-term solutions for IT incidents affecting operations.
  • Lead the automation and optimization of IT processes using scripting languages such as PowerShell or Python.
  • Design and implement enterprise-wide IT security and compliance measures, ensuring adherence to NIST 800-171 and CIS benchmarks.
• Device & Configuration Management
  • Architect and implement automated system deployment solutions using intune, MECM, or similar techniques.
  • Develop and maintain enterprise lifecycle management strategies to ensure secure and compliant IT asset usage.
  • Design, configure, and maintain virtualized environments (VMare, Hyper-V, or Azure Virtual Desktop) to support enterprise IT needs.
• Site & User Support
  • Lead IT integration and deployment efforts at contract locations, including DoD sites across the U.S. and internationally.
  • Oversee network configuration, enterprise application deployment, and security hardening at new and existing sites.
  • Ensure seamless IT operations by developing automated monitoring and alerting mechanisms for system performance.
• Infrastructure Administration
  • Lead the design, deployment, and management of enterprise-wide IT platforms, including Microsoft 365, Azure AD, and software-defined networking.
  • Manage and optimize firewall configurations, identity management systems, and enterprise security tools.
  • Implement zero-trust security frameworks, enhancing endpoint protection and cloud security compliance.
• Security & Compliance
  • Conduct cybersecurity risk assessments and penetration testing to proactively identify vulnerabilities.
  • Ensure compliance with NIST 800-171, CIS benchmarks, and DoD cybersecurity requirements by implementing best practices.
  • Lead path and vulnerability management strategies, ensuring enterprise-wide IT security and compliance.
  • Documentation & Training.
  • Develop and maintain enterprise IT documentation, security policies, and standard operating procedures (SOPs).
  • Provide technical training and mentorship to IT staff on best practices for automation, cybersecurity, and infrastructure management.

• Associate's Degree in Information Technology related field or a related field OR equivalent work experience.
• 1-2 years in enterprise IT engineering, cloud computing, or cybersecurity.
• CompTIA Sec+ or similar DoD 8140 - (451) Intermediate certification (must obtain within 90 days of hire).
• Proficiency in automation scripting (PowerShell, Python, or similar).
• Experience with cloud platforms (Microsoft Azure, AWS, or similar).
• Strong understanding of security frameworks (NIST, CIS, Zero Trust) and vulnerability management.
• Ability to obtain access to DoD sites and facilities.
• Valid U.S. Passport within 6 Months of Hire.
• Ability to gain access to US DOD Sites & Facilities.
• 10-20% travel required.
• Strong understanding of Operating Systems (Windows, Mobile).
• Strong understanding of common hardware (Dell workstations & peripherals).
• Strong understanding of common productivity software (Microsoft Office, Teams, Adobe, etc).
• Conduct research on emergent technologies and identify solutions to technology challenges.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain professional working relationships with internal and external customers.

Reasonable Accommodation:

CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any if its subsidiaries, please email ada@chugachgov.com

Equal Employment Opportunity:

Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.