Program Manager - Aurora House- Full-Time

Compass Health
vision insurance, paid holidays, sick time, 403(b), retirement plan, mileage reimbursement
United States, Washington, Edmonds
Mar 15, 2025
Program Manager - FT Residential Treatment Facility - Edmonds, WA Summary SUMMARY The Program Manager oversees clinical and administrative management of the Residential Treatment Facility. The Manager is responsible for day-to-day facility operations which includes but is not limited to staff supervision, scheduling, maintenance, ordering, meal provision, and facility admissions and discharges. The Program Manager oversees the provision of behavioral health services to individuals with complex needs. Responsibilities include management of all human and financial resources, implementation of clinical standards of care/protocols, ensuring that quality clinical services are provided in an efficient and cost effective manner, and facilitating and enhancing collaborative relations between internal and external teams/clinics. The Program Manager also participates in 24/7 on-call pager rotation and must be able to respond to emergent situations after hours. What you will be performing Provides clinical and administrative supervision to staff, including hiring, training, and evaluating. Coordinates with staff scheduler to ensure program has 24/7 shift coverage. Ensures that program services are accessible in a non-discriminatory manner and at times and locations which facilitate utilization of services. Ensures provision of services is in accordance with requirements of the organization, and all regulatory bodies and payers. Develops an individual staff training plan for new hires and conducts an individual staff evaluation at least annually. Maintains all applicable building, health, fire and safety standards within the facility. Ensures compliance with all agency policies and procedures. Oversees business management functions of the clinic, including billing and data management within time, quality, and compliance mandates. Participates in development and management of budget. Monitors budget, policies and procedures while maintaining quality and productivity. Ensures performance and clinical standards are met by clinical staff. Ensures implementation and improvement based on feedback related to client satisfaction and outcome data and other quality improvement indicators. Ensures that all assessment, treatment planning, and other clinical documentation follows agency guidelines and meets regulatory requirements. Provides necessary coverage including 24 hour on-call rotation for crisis intervention and consultation to staff as well as other facilities as needed. At the request of the Director, participates in both internal and external meetings, committees, and work groups. Represents the agency in public and serves as backup to the Director at community meetings, committees, and presentations. Ensures coordination of services with health plans, public sector systems, hospitals, community organizations, family members, courts, law enforcement, and other related entities as needed. Conducts clinical assessments as needed, and provides direct clinical treatment and support services to clients as back-up. Develops expertise in Evidence-Based practices, serious behavioral health disorders, and local community resources, and shares this expertise with staff. Participates in regularly scheduled supervision and team meetings. Remains compliant with required trainings and certifications. Behaves in an ethical and professional manner consistent with agency policy, state law, and licensing entities if applicable. Understands and practices safekeeping of client protected health information per Compass Health's HIPAA and other agency policies and procedures. Demonstrates respect for diversity and a commitment to developing multicultural competency and sensitivity Demonstrates commitment to Compass Health's Strategic Intention, core Values and Core Competencies. What you will bring with you MA/MS/MSW Degree in a Behavioral Science related field. Current Washington State Licensure or equivalent in Social Work, Marriage & Family Therapy, or Mental Health Counseling preferred. Qualifies as a Mental Health Professional (MHP) as defined by WAC. Extensive direct clinical service experience in a behavioral health care setting. 2+ years supervisory/management experience in a mental health setting required, 4+ years preferred. Demonstrated knowledge and experience with Evidence-Based Practices, or interest and ability to learn. Washington State Approved Supervisor Training must be completed prior to providing clinical supervision. Individuals who do not already hold a license or associate license through the Washington State Department of Health must submit Agency Affiliated Counselor application upon hire and be approved by the DOH. Current First Aid & CPR certification and Food Handlers permit, or ability to obtain within 90 days of hire. Valid Washington State Driver's License required including vehicle and appropriate insurance, if applicable. What you will share Extensive administrative and supervisory skills and an ability to clinically manage this population. Thorough knowledge of clinical issues related to acute treatment of adults greater than 18 years old through the lifespan. Demonstrated knowledge of effective crisis intervention. Ability to plan, organize, direct, manage, and coordinate the operations of the program. Ability to work effectively with individuals with complex needs and multi-system involvement. Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems. Demonstrated organizational skills and the ability to multitask within a fast-paced environment. Excellent communication skills, written and verbal. General computer proficiency, including the ability to utilize electronic medical record systems. Ability to pass pre-employment criminal background check, which may or may not include an additional search by DSHS. What we offer Medical, dental, and vision insurance at NO COST to full time employees 16 days of vacation the first year 12 sick days including an additional wellness day 13 paid holidays - 11 traditional holidays, plus 2 you choose $300 in professional funds per year Up to 5 days paid education leave 403(b) retirement plan with up to 2% company match after the first year Mileage reimbursement And much, much more!!! Who we are Compass Health is the region's largest private, non-profit organization providing mental health and chemical dependency services in Island, San Juan, Skagit, Snohomish, and Whatcom counties of Western Washington. We provide quality creative services to children, families, and adults in a variety of outpatient, residential and inpatient settings. We have been serving our clients and our communities for over 110 years, though our commitment to care doesn't stop with our clients as we take pride in offering our employees the opportunity to work in a culture that promotes learning, growth, and advancement. We maintain a focus on employee satisfaction and work/life balance, which includes competitive compensation and benefits programs. Please visit our website for more information: www.compasshealth.org. Compass Health promotes equal treatment and equal employment opportunity to all applicants and employees regardless of race, creed, color, national origin, sex, religion, age, marital status, sexual minority status, sexual orientation, veteran status, or disability unless based on a bona fide occupational qualification POSITION SUMMARY: Job Title: Program Manager Program: 200-11750 Location: Edmonds Hours: 40 hours/week Wage: $84,088.97 -$128,626.84 /yr DOE