New

Client Services Technician I

Washington County, OR
$32.32 - $39.31 Hourly
medical insurance, dental insurance, vision insurance, vacation time, paid time off, paid holidays, sick time, job share, retirement plan
United States, Oregon, Hillsboro
155 North 1st Avenue (Show on map)
Mar 15, 2025
THE POSITION Washington County's Department of Information Technology Services (ITS) is excited to welcome a new Client Services Technician I to join their team! The Department The Department of Information Technology Services (ITS) has an exciting opportunity for you to apply your technical skills in customer service, supporting internal operations with the support and maintenance of computer hardware and software. As a Client Services Support Technician, you will deliver a variety of technical services, with a focus on building and deploying endpoints, providing backup Audio/Visual support, and supporting client hardware and software across the County. The Position The Client Services Support Technician provides a variety of specialized services related to the operation and maintenance of our networked computer hardware and installed applications. In this role, you will install, maintain, and troubleshoot operational issues for County employees on all supported hardware and software. This position's primary focus will be on the imaging and building of Windows based computers, deployment of endpoints, audio/visual support and providing occasional phone support. Duties assigned to this position may include, but are not limited to the following: Imaging systems for deployment/upgrade following standard script and automated procedures. Installation of Windows-based software as needed. Provide post-migration support and resolve issues as needed. Perform miscellaneous software & hardware installs. Configuration of Windows computers. Responsible for industry standard disk wiping and disposal of secure data. Participate in the tracking and updating of asset data, including hardware disposal. Assist the Client Services team with the deployment of hardware to include computers, monitors, and peripherals on an as needed basis. Provide backup audio-visual support for County meetings. (Board of Commissioners, Planning Commission, etc.) Provide backup telephone support coverage for our Service Desk when required. Job Requirements: Customer-oriented attitude. Excellent problem-solving and multitasking skills. Proven work experience as a Desktop Support Technician. Experience with post migration user support. Hands-on experience with Windows Operating Systems. Working knowledge of office automation products and computer peripherals. Knowledge of network security practices and intrusion detection programs. Understanding of Operating System Deployment and Migrations. Previous audio-visual (AV) support is a plus. A+ or similar certification is preferred. The Ideal Candidate The successful candidate will possess a general understanding of computer and audio/visual support, along with excellent customer service and problem-solving skills. Strong time management and organizational abilities are essential, as this role requires independently prioritizing work and effectively multitasking. The ideal candidate should have experience imaging computer systems in a large enterprise setting. Additionally, we seek an applicant who can represent ITS by assisting with computer equipment moves for County departments and supporting audio/visual services for executive (board-level) meetings. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above. Why Washington County? Washington County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity, Equity and Inclusion, Washington County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above! ESSENTIAL JOB DUTIES This position is classified as Client Services Technician I. Classification descriptions are typically written broadly. To review the full information of this classification, please use the following link here. MINIMUM QUALIFICATIONS Education and Experience One (1) year or 45 credits of college-level coursework in computer science or a closely related field, and one (1) year of experience providing computer hardware and software supportOR Two (2) years of experience providing computer hardware and software support (applicable certifications may substitute for the education and experience requirements). Additional Licenses, Certificates, Physical Abilities, and Specialty Requirements Some positions may require that incumbents pass an extensive background check. Must possess a valid driver's license and have an acceptable driving record per Washington County policy. Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses. ***Please note:* Answers to the supplemental questions are typically evaluated separately from your application. SUPPLEMENTAL INFORMATION Apply today! In lieu of a resume, you are required to complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Act. Minimum Qualification Review: HR will screen applications for MQs after the posting closes. This process will begin after March 30th, 2025. SME Review: Depending on the number of applicants that meet MQs, a SME review will be performed of which is an in-depth evaluation of your application materials, including your responses to the supplemental questions. This process will begin after April 6th, 2025. Panel Interview(s): Panel interviews will be scheduled for the top candidates who successfully pass the SME Review as soon as possible. Conditional Offer of Appointment: Human Resources will conduct a salary analysis for the successful candidate(s) and extend an offer of appointment. Post-Offer Check: The successful candidate will undergo background and driving record checks. Start Date:** A start date will be determined after all conditions of employment have been met. Please note: Candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family. Our Commitment to You We are committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities. Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal-opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply. Status of Your Application: You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications from NEOGOV it will impact our ability to communicate with you about job postings. Veterans' Preference: If you are a veteran and would like to request veterans' preference points for this recruitment, please review instructions using this link: Veterans' Preference Points. Accommodation under the Americans with Disabilities Act:A reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance, please contact Human Resources at 503-846-8606 orcareers@washingtoncountyor.govat least 48 hours before the step(s) of the selection process for which you feel you need an accommodation. Questions (?) Regarding This Recruitment Yvonne Villa, Talent Acquisition Business Partner Yvonne_Villa@washingtoncountyor.gov Additional Resources: New to GovernmentJobs.com?Visithttps://www.governmentjobs.com/home/applicationguidefor a comprehensive, step-by-step guide on the application process. For technical support, contact Government Jobs' Live Application Support at 855-524-5627. * Washington County is a drug-free workplace *