New

Desktop Support Engineer

Vaco
$31.00 - $33.00 / hr
United States, Arizona, Chandler
Mar 15, 2025
Vaco has partnered with a global partner in the training and education industry to identify and hire a Senior Desktop Support Engineer. This role will be the primary support for their Phoenix office, and we are looking for someone with a well-rounded understanding of Windows, Mac devices, Office 365, and Teams administration. In this role, you will be tasked with providing exceptional customer service while troubleshooting and resolving complex technical issues, both remotely and on-site. You will bring expertise in administering various technology platforms, deploying hardware and software solutions, and managing end-user technology projects. We are looking for those with strong communication skills, and the flexibility to work outside regular business hours if/when there are issues that arise. This is an urgent role, and we are looking to begin interviews immediately with a target start date in mid-April Core Responsibilities: Handle complex technical issues that require deep expertise. Provide third-level support for escalated issues. Troubleshoots and resolves application issues that go beyond standard desktop support. Lead or contribute to IT projects, such as system migrations, rollouts, or major upgrades with a focus on our Endpoint Security Program. Close all tickets within the stated SLA and OLA's. Create Active Directory accounts, modify existing accounts and deactivate accounts. Perform minor desktop hardware repair for Windows and Apple equipment and peripherals that are not covered by third-party vendor maintenance agreements Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Diagnose and resolve end-user network or local printer problems, Window and Apple hardware problems, e-mail, internet, local-area network access problems and wireless network issues. Deliver, set up and assist in the configuration of end-user Windows and Apple desktop hardware, software and peripherals. Provide one-on-one end-user problem resolution over the phone or via desktop sharing software for remote personnel. Lead or contribute to IT projects, such as system migrations, rollouts, or major upgrades with a focus on our Endpoint Security Program. Identify, diagnose and resolve tier one through three problems for users of the network, personal computer software and hardware, internet, new computer technology and communicates solutions to end-users. Experience needed: 3+ years providing Deskside\Phone Support for current Windows and Apple hardware and applications. Installing software and hardware Upgrading hardware Troubleshooting and repairing personal computers in a Corporate environment. Mobile device troubleshooting and basic setup Software management with installing, upgrading and troubleshooting PowerShell, Intune, Kandji experience MCP (Microsoft Certified Professional) or equivalent certifications College level degree in computer related technologies preferred or equivalent experience required Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.