Systems Administrator

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

ITS Infrastructure & Operations (I&O) manages the ITS data centers and provides around-the-clock support for ITS business computing activities. I&O also supports and maintains the infrastructure for network, data communications transport services, and campus desktop computers, and maintains the infrastructure for the operating systems for non-research ITS servers and for disaster recovery and business continuity activities for ITS. I&O also manages the enterprise-wide IT Service Management platform ServiceNow.

This position is a 100% remote work arrangement, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside in North Carolina, within a reasonable commuting distance of their assigned duty station.

The Systems Administrator is one of the admins for the UNC Microsoft 365 service backing up the Senior Global Systems Administrator and the M365 Team lead. This platform is integral to the day-to-day business of UNC Chapel Hill and is critical for the entire University population to do their jobs. Additionally, this position administrates Microsoft Email and Identity security for UNC Campus email systems, backing up the Senior Global Systems Administrator. This position backs up the M365 team lead in managing Microsoft 365 AI capabilities for all of UNC campus. This position is also one of the admins for the UNC Listserv Service which supports over 5000 production email lists. The position supports, updates, and improves all existing Listserv service components and acts as one of the liaisons to campus for Listserv services. Finally, this position develops, implements, and supports automation and scripting for the ITS Systems Administration team. A qualified candidate understands Microsoft 365 Administration, Exchange, M365 email and identity tools, M365 AI technologies, Lyris Listserv, scripting and development principles to automate platform management.

Master's and 1-2 years' experience; or Bachelors and 2-4 years' experience; or will accept a combination of related education and experience in substitution.

- Understand complex IT environments and dependencies: cloud-based platform management, networking knowledge, software integrations
- Prior experience with Microsoft 365, Exchange, and Active Directory
- Ability to collaborate effectively with a motivated team
- Excellent written and oral communication skills

The following experience is preferred:

- Prior Experience Administrating Electronic Mail Identity and Security tools
- Ability to write scripts and code to automate repetitive tasks using tools such as powershell
- Experience with Public, Private and Hybrid Cloud services - Microsoft Azure, Amazon AWS
- Prior Experience supporting Lyris Listserv
- Prior experience in higher education
- Prior experience in a large IT environment

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.