SMB / Commercial Account Executive, Employee Service

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Do you have an entrepreneurial spirit but want to be part of the Salesforce Ohana?

Salesforce.com is seeking talented, energetic, quota-carrying sales professionals to help drive the growth of our Employee Service solutions-encompassing both HR Service and IT Service capabilities. The Employee Service Account Executive role focuses on selling our Employee Portal, HR Service Console, Prebuilt Integrations, and ITSM/ITOM capabilities that empower employees and IT teams with the right information, anytime, through a unified, AI-powered platform.

As an Account Executive, you'll formulate and execute a scalable sales strategy within a designated vertical-driving growth by penetrating our existing Salesforce customer base and attracting new customers. You'll help organizations improve employee experience, HR efficiency, and IT service delivery with seamless self-service portals, HR service management, and IT service management solutions.

This role sits within the Emerging Business organization, contributing to Salesforce's growth in a fast-paced, collaborative, and innovative atmosphere that fosters product incubation-all while being a valued member of the Ohana.

You will work with customers to demonstrate the value of Salesforce's Employee Service suite, which unifies HR Service and IT Service into a single, AI-driven platform. You'll guide customers to the right solutions that transform HR and IT service operations, streamline processes, and improve both employee engagement and IT service delivery.

You'll be responsible for:

• Prospecting, pipeline generation, and revenue attainment.

• Navigating medium to long sales cycles for strategic, high-value deals.

• Ensuring customer satisfaction for early adopters and expansion customers

• Develop strong internal and customer relationships to create win-win sales opportunities.

• Clearly communicate the value of Salesforce's HR Service and IT Service/ITSM capabilities to potential customers.

• Drive revenue growth by closing new business and expanding existing accounts within your vertical.

• Develop and execute sales campaigns targeting employee service transformation across HR and IT.

• Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic deals.

• Engage with stakeholders across HR, IT, and operations to understand business challenges and develop tailored, outcome-based solutions.

• Maintain accurate sales forecasting and CRM updates.

• Collaborate with solution engineers, marketing, and customer success teams to provide a seamless end-to-end client experience

• 6+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, Employee Experience, HR Service Management, ITSM, or ITOM.

• Proven experience in solution selling and value-based selling to multiple stakeholders.

• Strong knowledge of ITSM platforms, IT operations, and the ITIL framework.

• Familiarity with HR tech, employee experience platforms, and HCM systems (e.g., Workday) is a plus.

• Bachelor's degree strongly preferred.

• Strong consultative selling skills with a track record of exceeding sales goals.

• Proven ability to navigate complex, multi-stakeholder sales processes.

• Competitive spirit, resourcefulness, and ability to solve complex problems.

• Business acumen to articulate ROI across HR, IT, and operational use cases.

• Skilled in objection handling, negotiation, and closing high-value deals.

• Ability to collaborate cross-functionally and act as a trusted advisor.

• Knowledge of ITSM tools (e.g., ServiceNow, Atlassian), HCM systems, and employee service solutions

Join us as part of the Salesforce Ohana and help organizations transform how they engage, support, and empower their people-across both HR Service and IT Service.

Working at Salesforce
Working at Salesforce isn't all about selling. It's also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs.

Benefits
We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE's Top 50 Companies that Care, and are on Fortune's Change the World list.We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.

We provide other world-leading benefits to all our employees, including;

• Health, life insurance, retirement saving plan

• Monthly wellness allowance

• Flexible time off & leave policies

• Parental benefits

• Perks and discounts

• More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.