Inside Sales Supervisor

The Inside Sales Supervisor is responsible for efficient operations within a sales-focused customer service team. They blend leadership, sales acumen, and exceptional interpersonal skills, to manage customer accounts while overseeing the daily activities of their team, ensuring that customer inquiries are handled promptly and effectively. They track metrics and customer feedback to identify areas for improvement and work with the Director of Sales Operations to develop and implement strategies to enhance customer satisfaction and drive revenue growth.

Essential Duties:

• Manage key customers accounts via phone, email, or online platforms to address inquiries, provide product information, and assist with purchases.

• Lead and supervise a team of inside sales representatives.

• Provide coaching, training, and guidance to team members to optimize performance and achieve sales targets.

• Develop and implement strategies using 80/20 red and green rules to enhance customer service quality, satisfaction, and retention.

• Demonstrate comprehensive knowledge of our products/services, including features, benefits, and pricing, to effectively educate customers and drive sales.

• Monitor and analyze sales metrics and customer feedback to identify areas for improvement and implement corrective actions.

• Collaborate with other departments to ensure alignment of sales and customer service efforts with company objectives.

• Act as a point of escalation for complex customer issues, resolving conflicts and ensuring a positive customer experience.

• Foster a positive and collaborative team environment, encouraging open communication and a customer-centric mindset.

• Stay updated on industry trends, competitor activities, and best practices in sales and customer service management.

These are the general duties required to fulfill the Inside Sales Supervisor job description, not a detailed description of all the work required. New duties and responsibilities may be required to meet the changing demands of the business and technology.

Education and Experience Preferred:

• College degree in either Engineering, Marketing, Business, or Operations. Equivalent field experience considered.

• Proven track record of success in sales leadership roles, with a minimum of 5 years of experience in a similar capacity.

• Excellent communication, negotiation, and interpersonal skills.

• Strategic thinker with a results-oriented mindset and a passion for driving growth.

• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.

• Proficiency in CRM software and other sales tools a plus.

• Experience in wire and cable is highly desirable.

• Travel as needed up to 20%.

Working Conditions and/or Physical Requirements:

• Ability to work long hours in a sedentary position working at a computer and performing repetitive motions.

• Ability to move objects and materials of at least 25lbs.

• Ability to collaborate with operations in a manufacturing environment.

• Ability to follow safety guidelines and wear required PPE when onsite.

• Frequent Domestic and International Travel

Marmon Industrial Energy and Infrastructure is an Equal Opportunity Employer and makes employment decisions without regard to, and prohibits discrimination based on, race, color, religion, age, sex, pregnancy, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.