Wireless Network Specialist

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

ENA by Zayo is seeking a Wireless Network Specialist with expertise within the ratified IEEE 802.11 WiFi standards that encompass the ISM band frequencies and technologies that provide wireless connectivity across LAN infrastructure.

The Wireless Network Specialist will primarily be focused on working with one of Zayo's large customers in Tampa to maintain their WLAN. The Wireless Network Specialist also works closely with ENA by Zayo's contractors, field operations, network engineering, product architects, product manager, and Customer Technical Assistance Center (CTAC) to ensure ongoing effective operation of wireless solutions in all markets.

***This position is onsite in Tampa, FL and a current FL Drivers License is required.

Responsibilities:

• Perform onsite RF surveys to remediate and validate customer deployments. Document all RF and equipment settings during the survey for use during activation. Work with onsite cabling engineers on cable runs, MDF/IDF locations and switching needs.

• Implement customer requirements relating to ENA Air deployments. This includes interacting directly with customers to verify requirements and integration into local networks with a variety of possible local architecture environments.

• Provide troubleshooting and escalation support for the NOC/CTAC to quickly resolve customer incidents in an effective manner while communicating directly with customers and NOC/CTAC team members.

• Work in participation with product managers and system architects to implement best practice changes, product developments, and future capabilities to accommodate ongoing changes and needs of the ENA customer.

• Support network engineering with abilities to remediate ENA Air equipment and premises routing equipment owned and operated by ENA engineers.

• Coordinate and communicate among multiple teams not limited to Implementation Project Managers to ensure success of an overall project or installation.

• Interface with customers while on site and provide detailed feedback to other internal teams about customer expectations and requirements for ENA Air Wi-Fi installation and service.

• Maintain keen and up-to-date knowledge of Wi-Fi protocol, authentication, and encryption standards as well as RF design, as those protocols evolve and change over time.

• Act as subject matter expert regarding ENA Air managed Wi-Fi service in particular and Wi-Fi technology in general.

• Improve performance impact through personal growth in knowledge and expertise.

• Personally seek continuous improvements in own job performance to contribute positively to department service excellence objectives and customer service.

• Impact directly supports ENA achievement of short term and long term success.

Qualifications:

• Minimum of 5 (five) years' experience working within the IEEE 802.11 WiFi industry with active participation in site survey, troubleshooting and implementation of a broad range of projects in scope and size.

• Experience with Cisco/Meraki, Juniper/Mist and other vendor equipment, a strong recommendation as well as implementing controllerless (network manager) WiFi designs.

• Experience working with various switching infrastructure implementing 802.1Q VLAN configurations to support the WiFi network.

• Experience working with multiple site survey methodologies and testing equipment including Ekahau, NetAlly, iBwave, or other testing devices and interfaces. Able to read heat maps and survey reports as well as generate each as necessary utilizing provided site survey tools.

• A valid driver's license is required. Travel 50-70% of the time. Travel to customer locations 3 days per week on average.

Estimated Base Pay Range: $64,700 - $90,000 USD/Annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.