Benefits Customer Service Representative

Overview

LifeView Group is a nonprofit human services organization whose Mission is "helping people throughout life's journey." Our 2,500 team members impact lives in multiple states and the District of Columbia. As a parent company, LifeView Group's work encompasses three affiliates - Lakeview Center's behavioral health care, FamiliesFirst Network's child welfare support and Global Connections to Employment's career services for people with disabilities. Learn more at LifeViewGroup.org.

Primary duty

Responsible for effectively handling phone calls in support of LifeView Group employees primarily call to enroll themselves and/or their families in employee benefit plans. Explain benefit plan offerings and educate employees on each plan in order to assess their benefits elections for completeness and accuracy. Review their elections and their cost, if any, for their selected benefit offerings. Develops and maintains positive customer relations and coordinates with various functions within the organization to ensure customer requests and questions are handled appropriately and timely.

Roles and Responsibilities:

* High School Diploma or GED equivalent
* Three (3) years of demonstrated customer service experience, human resources experience, or general office management.
* Must have strong attention to detail and organizational skills.
* Must possess excellent telephonic, face-to-face, and email communication skills.
* Good computer and clerical skills, to include basic knowledge of word processing and spreadsheet applications.
* Must be able to pass organization screening requirements, including state or federal background screenings as appropriate.

To Apply:

Interested applicants please visit LifeViewGroup.org and complete the on-line application. If you require additional assistance, please call Human Resources at 850-469-3729.

LifeView Group is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free Workplace Employer, DRUG TESTING REQUIRED.