Desktop Support Analyst

NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer (heavy-duty transit buses), MCI (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC (low-floor cutaway and medium-duty buses), and NFI Parts. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base in our buses and coaches around the world. Further information is available at www.nfigroup.com.

Desktop Support Analysts should have a general understanding of the electronic resources, software, hardware, and services provided to NFI Group staff by the ITS department. Their primary role is to serve as a professional and consistent point of contact for all NFI Group end users, ensuring that the right resources are utilized for the prompt resolution of technical issues.

WHAT YOU WILL DO

Helpdesk

• Support desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technology
• Support primary location in Crookston and bi-weekly visits to plant in ND (Kiosks/desktop/scan guns/printers)
• Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled
• Provide after-hours on call support for the above on a rotational basis
• Document, track, and escalate all service and problem requests via Helpdesk tracking tool
• Manage NFI Group user accounts using the appropriate processes and procedures

Hardware and Software

• Process requests for new software and hardware. Analyze options, obtain quotes and provide recommendations for product selection
• Responsible for executing MAC (Move/Add/Change) requests for computer hardware, software, and telephones
• Maintain Asset Management system with current and up-to-date information on location of all technological equipment
• Maintain Software Asset Management system with current and up-to-date information on purchased software licenses

WHAT YOU NEED TO BE SUCCESSFUL

• Post Secondary Education in IT.
• 3+ years of experience in a desktop support or IT support role.
• CompTIA A+, ITIL, or similar certifications are a plus.
• Strong knowledge of PC/Peripheral Repairs and Troubleshooting
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Excellent problem-solving skills and a customer-focused attitude.
• Strong communication skills, both verbal and written.
• Strong Organizational skills

Travel

10 % travel required for on-site support at Pembina Location.

• Competitive wages
• Immediate benefit eligibility
• Paid holidays off (12) and vacation
• 401K with generous company match
• On-the-job training provided in a continuous learning environment
• Advancement opportunities with a growing company
• Apart of a team who is leading the world's electrification of mass mobility

OUR WHY

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.