Senior Service Technician

Pavion Corp
United States, California, San Jose
Mar 24, 2025
Description Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Senior Service Technician to join our security business unit. Primary Responsibilities: The senior service technician position is the core role in the service department. This position is critical to the success of the department and requires an acute technical background of security integration. This position also requires excellent interpersonal skills, attention to detail, effective communication, and the ability to work effectively and independently. Communicate with clients about the condition of their system and recommend upgrades to keep them current with latest security technology Maintain and test multi security system for clients that have service contracts in place Troubleshoot technics to determined what type of problem may exist and facilitate a corrective action to solve the problem Produce timely and detailed service reports Build positive relationship with clients and provide excellent service and support to customers Responsible for onsite repairs, maintenance and scheduled test task Diagnose errors or technical problems and determine a proper solution for corrective action. Assist with service technician training to learn communication and troubleshoot skills Attend customer appointments on time and complete work in a timely manner Occasionally required to be on call or work late during emergencies or urgent projects Drive a safe and responsibly and able to operate hand tools and power tools safely and responsibly Adhere to codes and follow standards Operate aerial work platform lifts, e.g. scissor, boom Basic Qualifications: High school diploma Previous service experience would be requested As well as certifications in some of the systems that we service on a regular basis, including but not limited to Lenel, Bosch, S2, CCure, ExacqVision, Milestone, Avigilon, AMAG, etc. Valid drivers license and acceptable driving record Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)