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Sr Network Engineer - PCC

Connection
medical insurance, paid time off, sick time, 401(k)
United States, New Hampshire, Merrimack
730 Milford Road (Show on map)
Mar 25, 2025
Sr Network Engineer - PCC
Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Merrimack, NH


CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
https://www.connection.com/

keywords: position summary,position details,what we do,who we are,why you should join us,network,technical,teamwork,documentation,performance,compliance,support,initiative,knowledge,proficiency,skills,experience,additional information

Full Time

$93,000.00/Yr. - $119,862.00/Yr.

Overview: What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

The Senior Network Engineer, operating under the general supervision of the Director, Network Services, plays a pivotal role in designing, promoting, and supporting advanced network technologies. The Senior Network Engineer is a proactive individual who can leverage their experience and judgment to plan and achieve strategic goals. And is responsible for enhancing the reliability, scalability, and performance of critical data networks, ensuring an optimal end-user experience. In addition to network infrastructure design and implementation, this role involves troubleshooting network issues, conducting root cause analyses, and managing effective communication channels with various teams within a shared services organizational framework. Works collaboratively with all teams within a shared services organization framework.

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Responsibilities:

  • Leverages a senior role to resolve network infrastructure issues and to design solutions.
  • Troubleshoots technical aspects of the enterprise voice and data network infrastructure.
  • Develops and applies best practices and procedures for solution delivery and support in addition to producing and maintaining detailed infrastructure documentation.
  • Maintains and updates all voice and data hardware and software platforms through lifecycle projects, ensuring compliance with guidelines.
  • Possesses working knowledge of Cisco data network hardware environments and current voice infrastructure.
  • Takes initiative during alerts or failures, troubleshooting and isolating issues with team collaboration.
  • Collaborates with team members, support, and development groups, transferring knowledge effectively.
  • Acts as technical lead on assigned projects of a moderate to large scope, while delivering quality solutions, on time, within budget, while factoring future growth when proposing solutions.
  • Working with an assigned member of the Project Management Office, authors a project plan, develops a schedule, and creates documentation and messaging.
  • Makes sound decisions based on the information available. Remains objective to the ideas or recommendations of peers and open to taking a different approach. Takes ownership and assumes responsibility for decisions made in relation to work assignments.
  • Works closely with other support, development, QA, and business teams to provide complete solutions that meet the needs of all parties.
  • Updates management with project information in a timely manner.
  • Designs and implements network infrastructure solutions, primarily focused on Cisco and Avaya technologies, adhering to company policies.
  • Explores new products, technologies, and methods to enhance the infrastructure.
  • Maintains documentation supporting work processes and applies security policies to infrastructure design.
  • Determines baseline performance of existing systems, monitoring, and resolving performance issues.
  • Identifies vulnerabilities within the infrastructure, offering recommendations for improvement.
  • Performs all other duties or special projects as assigned.
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Requirements:

  • Proficient in using Microsoft Office Suite, capable of creating documents and simple spreadsheets.
  • Skilled in architecting enterprise solutions for existing or new networks as required.
  • Analyzing networking requirements for the organization, including capacity planning, troubleshooting, and performance management.
  • Expertise in Azure Virtual Network (VNet), ExpressRoute, VPN Gateway, and Load Balancer. Proficient in integrating on-premises networks with Azure services, ensuring secure and optimized connections.
  • In-depth knowledge of OSPF, BGP, EIGRP, and MPLS for designing, configuring, and troubleshooting complex network infrastructures.
  • Mastery in managing firewalls, VPNs, IDS/IPS, and access controls for both on-premises networks and Azure deployments, ensuring robust security measures.
  • Skilled in Wi-Fi standards, security protocols, and site surveys for traditional office setups and Azure-based wireless deployments.
  • Familiarity with Cisco data center architecture to support the deployment of Cisco ACI, Cisco Nexus Dashboard, SDN, Cisco Catalyst Center, ensuring efficient resource utilization and scalability across varied environments.
  • Proficient in integrating Azure communication tools such as Microsoft Teams, Azure Communication Services, and VoIP solutions for seamless cloud-based collaboration.
  • Working knowledge of Avaya voice architecture, including telephony services, voicemail, and contact center environments.
  • Capable of understanding and deploying new or existing technologies to meet business initiatives effectively. Ability to comprehend and deploy new or existing technologies to meet business initiatives.
  • Proficient to work within fast-paced organizational environments, adept at prioritizing workloads to meet delivery deadlines. Provides comprehensive updates to management while ensuring timely task completion.
  • Demonstrates strong network documentation skills, capable of creating detailed written standards for use by network peers, fostering clarity and consistency within the team.
  • Skilled in authoring and managing projects from inception to completion, ensuring a seamless and successful project lifecycle.
  • Capable of shifting tasks based on changing priorities.
  • Skilled in drawing conclusions from data, employing a systematic and rational approach.
  • Proficient at conceiving ideas mentally, formulating imaginative solutions to achieve desired outcomes.
  • Able to express thoughts clearly and professionally in both written and oral communication.
  • Possesses the ability to make prompt determinations and substantiate decisions when challenged.
  • Focuses on each item meticulously, demonstrating keen attention to detail and accuracy in proofreading.
  • Quickly perceives others' feelings and motives from subtle signals.
  • Maintains an organized state of mind, documenting activities, anticipating problems, planning schedules, and monitoring performance in alignment with priorities and deadlines.
  • Capable of adhering to established policies, processes, and security standards.
  • Demonstrates the ability to work effectively and cooperatively within team environments.



Additional preferred competencies or preferred qualifications, if any:


  • Familiarity with Checkpoint firewalls.
  • Experience with load balancers, preference with BigIP/F5.
  • Knowledge of Network Admission Control solutions.



Individuals require the ability to sit most of the day with some standing, bending, lifting, or reaching on occasion. Lifting only up to five pounds. The employee may be required to walk, primarily on a level surface, for short periods throughout the day.

Fine motor skills are used to operate a computer keyboard, mobile phone and/or other such device. Computer keyboard usage may be heavy during the workday. Near visual acuity and mental focus needed for working potentially long hours looking at a computer screen or monitor(s).

Disclaimer

The preceding job description is not deemed to be a contract between the employee and the employer. The job description indicates the general nature and level of work performed along with the primary duties. The description is not meant to contain a comprehensive listing of all duties, responsibilities, and qualifications required of employees in this job classification. Requirements of the job may be changed at the discretion of the employer.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person."

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