Senior Director of Student Services & Graduate Student Support

North Carolina State University

$90,000

United States, North Carolina, Raleigh

Mar 26, 2025

Posting Information

Posting Number	PG194015EP
Internal Recruitment	No
Working Title	Senior Director of Student Services & Graduate Student Support
Anticipated Hiring Range	$90,000
Work Schedule	Monday - Friday, 8 am - 5 pm; Nights and weekends as needed for recruitment, travel and other College events.
Job Location	Raleigh, NC
Department	Student Success and Advising Center
About the Department	As one of the nation's top-ranked public colleges of education, NC State's College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good. The college's faculty are widely-recognized thought-leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 200 active projects totaling more than $125 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation. The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master's degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants. The college has over 18000 living alumni, with over 6,000 working in public schools in North Carolina. Those who are teachers rate the highest in effectiveness on surveys of school employers in North Carolina. College - Student Success and Advising Center (SSAC) The Student Success & Advising Center strives to successfully engage students in the academic and social life of the College and university community while maximizing the students' potential to progress towards degree completion and develop necessary skills and competencies that will enable them to become productive, effective educators and professionals. You Belong Here - At NC State, our employee value proposition aims to create an ecosystem of meaningful work opportunities that align with Wolfpack 2030: Powering the Extraordinary, NC State's strategic plan, and that provide an accepting and dynamic culture, opportunities for personal growth and professional development, and programs to support your busy life. Simply put, we want you to achieve your highest potential at work.
Essential Job Duties	The Senior Director of Student Services and Graduate Student Support will report to the Assistant Dean for Student Success. The person in this position will also be expected to collaborate with internal and external college stake-holders to support all aspects of undergraduate and graduate student life in the College of Education. This will entail working with the Associate Dean for Academic and Faculty Affairs, Department Heads, and Directors of Graduate Programs in ensuring graduate student success and assessing graduate programs. This position requires strong supervisory and team-building skills. In general, the position will focus on graduate student success, program support and assessment (60%), recruitment vision and oversight (20%), and oversee Student Success and Advising Center ( SSAC) operations (20%) The Director may qualify for a secondary appointment as a professional track faculty member in the College of Education. Note: This position requires an on campus presence to effectively perform the essential duties of the position. As such, employees must reside within a commutable distance and must report to campus regularly to perform certain work-related tasks
Other Responsibilities	Foster a community of successful learners among NC State's graduate students Build relationships with faculty and serve as a liaison between faculty and graduate students Lead the College, in conjunction with faculty, in socializing new graduate students into the College of Education (e.g., organize and lead orientation sessions, share expectations, lead students through websites; lead students through SIS) Special projects as assigned by the Assistant Dean for Student Success.

Qualifications

Minimum Education and Experience	Doctoral degree attained within first months of employment. Post-master's credentials or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.
Other Required Qualifications	Leadership and Supervisory Skills Demonstrated ability to lead, mentor, and manage a dynamic team in a higher education setting. Proven expertise in developing, implementing, and assessing student success initiatives to enhance academic achievement and retention. Ability to foster a collaborative environment that supports both students and staff. Recruitment and Enrollment Management Extensive experience in designing and executing strategic recruitment and enrollment initiatives to attract and retain students. Strong organizational and project management skills, with a track record of successfully overseeing complex operations within an academic environment. Proficiency in utilizing data-driven approaches to inform recruitment efforts and improve student engagement.
Preferred Qualifications	Demonstrated understanding of the role of a faculty member at a research intensive university. Experience working with graduate students at a research-intensive university. Experience supervising student focused professionals. Knowledge of student services and student development. Proven track record in securing grant funding. Technology Proficiency. Familiarity with student information systems (e.g., SIS, GSOARS). Operational Management.
Required License(s) or Certification(s)	Valid NC Driver's license within 60 days of hire.
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	03/26/2025
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.

Position Details

Position Number	00103459
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00 FTE
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	130801 - Student Success and Engagement
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.