Creative Operations Supervisor- Staffing

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you.

Circet USA's benefits package includes the following:

Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts
• Paid Time Off & 401K
• Company Discount Website

Creative Operations Supervisor will Partner with agency leadership to build an outstanding operations function, with an emphasis on processes, tools, consistency and efficiency

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Own all aspects of project forecasting and resourcing - in partnership with other teams within the enterprise and the OneTen agency to optimize workflow, capacity planning, and reporting
• Develop and execute health of the work moving through the agency at any time, managing any roadblocks, helping to resolve issues and redirect work at risk
• Identify areas of opportunity to optimize workflows, introduce tools, or improve reporting, in an evolving effort to improve efficiency and team engagement
• Develop and document creative processes, decision logs and other key information to support reliable and consistent workflows
• Assess what is currently working and reassess as the company and team evolves with flexible and evolving approach to operations
• Execute general agency operations communications and change management, with clear and consistent messaging and reinforcement
• Support ongoing administrative needs including freelance hiring and onboarding, documentation upkeep, meeting management and other as needed

• Minimum of 5+ years creative operations, traffic management, process efficiency or similar
• Proven experience in managing operations at a creative agency or with an in-house creative team with a focus on results and continuous improvement
• Outstanding knowledge and expertise in all aspects of project briefs, project trafficking, and cross-functional project management.
• Excellent verbal, visual and written communication skills; adept at communicating and reinforcing key information in a clear and digestible manner.
• Proactive approach to identifying and acting on ways to improve the workflow, continually pushing the vision forward
• Effective at building trusting relationships, seeking, and activating all opportunities for continuous improvement, and refining creative/marketing operations workflow
• Exceptional verbal and written communication skills and the confidence to present and connect with marketing and business leaders
• Sound judgment with effective prioritization/organizational skills and the ability to manage multiple projects simultaneously
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
• Analytical mindset with the ability to use data to drive operational efficiencies, informative reporting, and ROI
• Knowledge of Agile workstreams, staying informed on industry standards, trends, and best practice

Circet USA is an Equal Opportunity Employer - Veteran/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.