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Title Specialist II

Cox
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Indiana, McCordsville
Mar 27, 2025
The Title Specialist II position will be responsible for the accurate and efficient processing of vehicle titles by verifying title information is correct, interacting with clients and regulatory agencies to resolve title issues. Additional responsibilities will include knowledge of departmental policies and procedures for title release, ACH payments for title release and follow-up on titles. Essential Duties and Responsibilities: * Review titles for negotiability, sign and reassign titles for sellers and buyers. * Complete application for new title on behalf of clients as needed. * Facilitate lien perfection on NextGear Capital financed collateral when required. * Release a NextGear Capital lien on collateral that has been paid in full according to policy. * Answer communications from all clients on title questions and issues to resolution, escalating if necessary. * Troubleshoot and resolve title issues on behalf of all clients according to state specific title requirements. * Communicate effectively with BMV/DMV agencies. * Monitor aging of titles following departmental procedures and policies. * Process documents received by clients to complete title follow-up. * Process ACH payments for non-compliant vehicles. * Assist in cross training existing team members. Job Knowledge, Skills and Abilities: * Previous vehicle title experience and title handling is not a requirement but is desired for the position. * Must have great organizational skills and be detail oriented. * Effective communication skills and strong customer service attitude is required. * Ability to recognize title brands and other relevant notations related to titles is not a requirement but is desired for the position. * Willingness to become an Indiana Notary is desired. Education and Experience: * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field * Proficient with Microsoft Office (Outlook, Word, Excel) Physical Demands: * Sitting and standing for extended periods of time. * Bending and light lifting 10 lbs or less required. * Extensive detail handwritten and computer work. Work Environment: * Office environment Will be required to perform other duties as requested, directed or assigned. USD 17.74 - 26.59 per hour Compensation: Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.