Technical Customer Support Specialist

Vaco
$18.00 / hr
paid holidays, tuition reimbursement, 401(k), remote work
United States, Florida, Jacksonville
Mar 27, 2025
Remote Technical Customer Support Specialist Pay: $18/hour Location: Remote Schedule: Full-time, flexible shifts between 8 AM - 8 PM EST (Monday-Friday) About the Role As a Remote Technical Customer Support Specialist, you will be the first point of contact for customers, helping to resolve issues and provide top-tier support. Your role is critical in ensuring customer satisfaction by troubleshooting problems, educating users on product features, and delivering an outstanding service experience. This is a high-volume, phone-based support role, ideal for those who thrive in a fast-paced, customer-focused environment. Successful candidates will be strong communicators, problem-solvers, and self-starters who enjoy continuous learning and development. What You'll Do Provide technical and customer support via phone and chat, handling 25-50 calls per day Troubleshoot login issues, password resets, and technical product questions Research and resolve issues related to system functionality and data transactions Accurately document all customer interactions in a CRM (Salesforce experience is a plus) Collaborate with internal teams to escalate and resolve complex issues What We're Looking For One or more years of customer service, call center, IT support, or healthcare admin experience Basic computer literacy, including Microsoft Office proficiency Typing speed of 45 or more words per minute Reliable high-speed internet (minimum 10 Mbps upload / 20 Mbps download speeds) High school diploma or equivalent (Bachelor's degree preferred but not required) Why Join Us? Career growth opportunities: Many team members move into technical based roles Supportive team culture: Work with a collaborative and tight-knit group of professionals Ongoing learning: Gain valuable experience in the technology industry and develop in-demand tech support skills Remote flexibility: Work from home with the right internet setup Competitive benefits package: PTO, paid holidays, 401(k) match, tuition reimbursement, and wellness perks Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.