Installation Project Manager

Classification: Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

Ensure a positive customer experience for Consolidated Communications' (CCI) clients by managing installations and training customers on the use of services. Acts as the primary point of contact to the customer during the project, offers solutions supporting the Customer's needs. Upon completing an installation project, expresses appreciation to the Customer for their business and verifies that the customer understands how to communicate with CCI for ongoing support and/or additional needs.

As a project manager, this position is the point of contact for cross-functional CCI groups involved in delivering new CCI commercial services. Participates as part of a creative team in developing and implementing plans and activities that drive quality installations and customer experience.
This is a hybrid position and must be within commute range of any CCI office for up to 1 day per week on-site.

• Oversees multiple installations for various customers at any given time that are complex in nature and may include a variety of service offers.
• Coordinate and/or verify orders and deliveries involved in implementation.
• Function as primary customer liaison during implementations from point of sale through installation. Upon installation provides customer with contact information and methods for all CCI support teams.
• Maintains a project schedule for all installs via support systems such as Salesforce, Prism, Netcracker, M6, Siebel, HITS, and conducts regular meetings with members of the various departments involved to ensure projects remain on schedule.
• May be required to write project plans outside of operational support systems, such as Smartsheet, to coordinate multi circuit/multi-site installations. If necessary, modifies the plans and communicates changes to all parties involved.
• Coordinates the scheduling of all critical dates to the project with both internal CCI resources and external vendors.
• Ensures all service testing is complete in advance of turn up and when necessary that all troubles of type II facilities are resolved.
• Ensures satisfaction of installation upon completion of the project.
• Manage own work schedule under general direction from management
• Uses in-depth knowledge of Company's services and products, handbooks, training guides and product reference files to assist the customer with any questions that may arise through the installation process.
• Assists with maintaining files of customer records and other pertinent material.
• Performs miscellaneous duties or projects as assigned.

• Requires an extensive knowledge of all CCI voice, data, Cloud based and Data Center products.
• Ability to manage any order submitted for installation.
• Must be able to work cooperatively with other teams to assist in development of workflow to roll out new products, as needed.
• Must possess the ability to resolve complex problems autonomously.
• Must know standard keyboard and be able to navigate and apply systems.
• Must be familiar with and demonstrate an ability to explain various communication services and products, including, but not limited to VoIP, SIP, PRI broadband data services, and data equipment.
• Clear understanding of the principles of project management.
• Must demonstrate an ability to learn and explain communications functions, services and products. Ability to learn, understand and effectively explain the Company's products and services including pricing, feature functionality, and business rules.
• Must be able to retain information gained through training and experience, which is required for effective job performance.
• Must maintain a neat professional appearance.
• Driver's License required and a satisfactory driving record.

Education:

• Minimum of four years relevant experience.
• Must have excellent verbal communication skills and good writing skills.
• Knowledge of CCI Systems preferred
• Knowledge of Microsoft Office software is required.
• General Education or Equivalent: degree in business or technical discipline highly preferred.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $69,323 - $105,074

• Physical demands are minimal and generally consistent with the performance of routine office duties.
• Must be able to communicate effectively to perform most job tasks.
• Majority of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment.
• Some of the day is spent walking, standing, and occasionally bending, stooping and sitting.
• Additionally, this position requires traveling by personal or Company vehicle to assist in events.
• Movement is required in the use of office equipment, supply locations, files, and other work locations and meeting rooms.
• Lifting, generally less than 20 pounds occasionally required for transporting boxes, materials.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.