Sr Manager ECPMO Monitoring and Reporting
The Sr. Manager ECPMO Monitoring & Reporting will be responsible for providing leadership to a team who owns the program monitoring and reporting within the ECPMO target operating model. This leader will define ECPMO controls that monitor adherence to the target operating model and includes the creation of robust reporting to gain insights that translate into actions and outcomes. This includes the development of KPIs to monitor the effectiveness of the process.
The Sr. Manager will drive a team that will stand up a process to monitor and report to the executive councils, metrics that cover program adoption & sustainment. This leader will partner with the Director, Program Office to develop executive level material to share results and make recommendations.
The Sr. Manager will lead a team to oversee control monitoring and reporting, program reporting & materials, QA/QC. The incumbent will work closely with business leaders, Risk and Compliance teams, Corporate Governance, Process Transformation, and technology partners, to ensure consistent and effective governance practice.
Position Responsibilities:
Program Monitoring & Reporting
- Develop and implement a standardized governance framework to monitor and control activities within the ECPMO's risk profile and regulatory requirements.
- Continually analyze key data points to monitor the overall health of the program efforts, customer incidents and other metrics.
- Perform root cause analysis and recommend corrective measures.
- Establish and maintain measurable program performance.
- Establish reporting, analytics, and monitoring routines.
- Create and generate regular reports on change management activities, including success rates, issues, risks, and lessons learned as well as overall program performance and perform root cause analysis. Communicate these reports to senior management or governance bodies with recommendations.
- Continuously evaluate how proposed or implemented changes affect the ECPMO to better understand the broader implications of changes.
- Oversee the quality of change implementation to ensure that changes do not introduce new problems or degrade service quality.
- Provide coaching for team to ensure that deliverables are timely and that stakeholders expectations are met.
- Track the progress of Target Operating Model to ensure optimal performance.
- Use metrics and KPIs to monitor the effectiveness.
- Establish mechanisms for feedback on change processes to continuously improve governance and control measures.
Risk Management and Control
- Ensure the ECPMO adheres to governance policies, standards, and procedures.
- Implement controls to mitigate risks associated with changes.
- Identify, assess, and monitor risks throughout the change process.
- Develop and oversee contingency plans for when changes do not go as planned.
ECPMO Partnership
- Partner with other ECPMO leaders and partners to gather feedback and requirements to ensure the governance process supports the overall ECPMO and other supported areas.
- Facilitate alignment between the ECPMO leaders on the monitoring and control of the ECPMO Target Operating Model.
- Participate in ECPMO leadership meetings to align monitoring and control strategies across the ECPMO on proper monitor and control measures.
- Regularly update stakeholders with the status of changes through formal reports or dashboards including clear communication of progress, issues, risks, and deviations from the plan.
- Keep stakeholders informed about the performance overall of the Target Operation Model.
- Foster a culture of compliance and risk awareness within the team and across the ECPMO.
- Educate teams on the importance of monitoring and control in change management.
Leadership
- Direct managerial and HR responsibilities and team development for direct reports.
- Assign and prioritize tasks, projects, and activities.
- Ensures that the team adheres to approved governance framework.
- Ensure staff are trained in monitoring tools and techniques.
- Manage and develop team cultivating a spirit of one team with shared goals and objectives.
- Select, motivate, and retain high performing talent.
- Provide on-going feedback to maximize overall performance.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university in Business, Finance, Operations Management or other related degrees OR High School/GED with 8 years of Project Change/Management experience
- 8 years of experience in procedure management, process management, process improvement or a related role. Strong focus on managing relationship with senior internal stakeholders
- 8 years of experience in a monitoring and control function within a complex organization, ideally in a regulatory environment
- 8 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time
- 6 years of experience implementing end-to-end enterprise level business process management alongside of enabling systems implementation
- 6 years of experience using analytics and data to make sound recommendations
- 5 years of experience managing others
- 4 years of experience in process analysis and improvement methodologies such as Lean or Six sigma
- 4 years of experience managing medium to large scale enterprise-level projects, including system implementation and cross/departmental initiatives
- 4 years of experience in banking, financial services, or related business experience (preferred)
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Mar 28, 2025