Clinical Support Educator

Location

US-MA-Fairhaven

ID

2025-40137

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Clinical Support Educator

Hours: 40hrs

Shift: Day/Evening shift, Monday - Friday 8:00am - 8:30pm, Saturday - Sunday 9:00am - 5:30pm with weekend and holiday rotation

Location: Urgent Care - Fairhaven, MA

A career at Southcoast Health offers you:

A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to Urgent Care Practice Manager. Perform a wide variety of duties in the staff educator role in support of Urgent Care clinical operations. Position responsibilities include but are not limited to education, quality, and staff development of medical assistants (MA), LPNs (for all competencies excluding medication administration, phlebotomy and IV training) and Radiology Technologist (RTs in their medical assistant capacity). Collaborate with Professional Development on orientation and onboarding of MAs, LPNs and Co-Op students. Review, measure and evaluate current clinical knowledge, proficiency of technical skills, applications of critical thinking and clinical performance of each member. Assist with the planning, organizing and implementing of orientation and ongoing educational programs for UCC clinical support personnel. Support operational teams in quality and patient safety improvement activities. May facilitate quality improvement initiatives, develop and administer UCC specific clinical skills day(s) and represent care sites on committees as directed by Practice Manager. Will work as a medical assistant on the clinical floor when not actively training/onboarding new clinical support staff and follow the scheduling rotations including weekends.

• Successful completion of a Medical Assistant Program is required.
• Must maintain competency within areas of own position responsibilities.
• Basic computer skills are required.
• Three (3) years certified medical assistant experience is required.
• Demonstrated education experience (preceptor, training, etc.) in a healthcare setting is highly desirable.
• Proficient Microsoft Office Suite and EMR experience is preferred.
• EPIC ASAP module experience preferred.
• Experience in an Urgent Care setting preferred.
• National third-party Medical Assistant certification, such as AMCA, AAMA, AMT, CCMA (NHA certification) is required.
• AHA Basic Life Support (BLS) is required.
• Must complete the AHA BLS Instructor Course and receive certification when offered by Southcoast Health.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.

USD $25.98 - USD $43.67 /Hr.

Every other weekend and every other holiday