ECPMO Monitoring & Reporting Lead
ECPMO Program Monitoring & Reporting Lead is responsible for leveraging data analytics to oversee, analyze, and optimize change management programs relating to the performance of the Target Operating Model within the ECPMO. This role will be responsible for setting up and owning data analysis and reporting, predictive and prescriptive analytics, and monitoring change performance. This data will come from multiple tools and processes and include both manual and automated data sources. All data collected will be aggregated, turned into insights, and shared with executives across the enterprise for process improvement opportunities/recommendations. Recommendations and process improvement opportunities will be tracked to ensure optimal performance. In addition, these insights will inform the creation of OKRs.
In addition, this role will create quality and productivity activities to ensure the Target Operating Model effectively meets business objectives and enhance the productivity and quality of outputs to bridge the gap between theoretical change management strategies and practical application.
Position Responsibilities:
Program Analytics
- Partner with internal ECPMO stakeholders to gather reporting requirements as well as establish a routine for receiving reporting.
- Collect, analyze, and interpret data from various change management activities to assess their performance against key performance indicators (KPIs).
- Develop and maintain dashboards, scorecards, and reports that provide insights into the effectiveness of change programs.
- Use predictive models to forecast outcomes of change initiatives, helping to anticipate risks or opportunities.
- Support analysis of key data points to monitor the overall health of the program efforts, customer incidents and other metrics as it related to monitor and control activities relating to reporting.
- Support program adoption and continuous improvement activities
- Provide data-driven insights to senior leadership to support strategic decision-making regarding change management.
- Ensure that changes introduced do not compromise the quality of the product or service. This includes monitoring the implementation of changes to maintain or improve productivity metrics.
- Identify inefficiencies in current processes and works on strategies to improve them. This involves analyzing workflows, suggesting modifications, and overseeing the implementation of these improvements within the change management framework.
- Define, track, and report on key performance indicators (KPIs) related to quality and productivity before, during, and after changes are implemented. This helps in measuring the impact of changes and in making data-driven decisions.
- Act as a liaison between different departments or stakeholders to ensure everyone understands the implications of changes on productivity and quality. This includes regular updates, feedback loops, and problem-solving sessions.
Monitoring and Continuous Improvement
- Track the progress of change programs in real-time, identifying deviations from plans early.
- Monitor adoption rates, employee engagement, and other critical metrics to gauge the success of change efforts.
- Lead initiatives to refine change management processes based on analytics insights.
- Develop or enhance frameworks for measuring the impact of change on organizational performance.
- Advocate for and implement a culture of continuous improvement where feedback is actively sought, and processes are regularly reviewed for potential enhancements.
ECPMO Support, Partnership and Collaboration
- Partner with the ECPMO and other partners to ensure the process the feedback loop and continuous improvement programs are performing as expected.
- Support and foster a common understanding and vision for the change among all partners to ensure alignment.
- Support and equip all involved with the necessary skills for managing and adapting to change where possible through feedback and continuous improvement.
- Support and may lead periodic reviews with partners to evaluate the effectiveness of the change management process and make necessary adjustments.
- Facilitate feedback from those affected by the changes to understand the real-world impact and to refine change management processes.
- Communicate complex analytical results in an understandable manner to stakeholders at all levels.
- Facilitate discussions around data-driven insights to guide program adjustments or policy changes.
- Other duties as assigned
Position Qualifications:
- Bachelor's Degree from an accredited university in Business, Finance, or other related degrees OR High School/GED with 6 years of progressively responsible Project/Program experience
- 6 years of experience in a monitoring and control function within a complex organization, ideally in a regulatory environment
- 6 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time
- 5 years of experience demonstrating end-to-end enterprise level dashboard/metrics creation experience supporting change events.
- 5 years of experience analyzing and interpreting data from various sources
- 4 years of experience with the ability to engage with senior internal/external stakeholders and to communicate complex topics into easy-to-understand messages
- 4 years of experience creating and communicating strategies at all levels of the organization. Highly effective at building, nurturing, and leveraging relationships
- 3 years of experience with visualization software such as PowerBI and/or Tableau
- 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred)
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Mar 28, 2025