Senior Manager, Business Tools, Insights and Reporting

Job Title

Requisition

Location

Additional Locations

Job Description Summary

Job Description

The Senior Manager, Business Tools, Insights, and Reporting will oversee and maintain Connected Care/HUB relations while serving as a subject matter expert in Connected Care architecture, business strategy, insights, and reporting within the Patients and Reimbursement (PS&R)/HUB Teams.
This role acts as the primary liaison between business and technical teams, ensuring that tools and systems effectively support the needs of the PS&R/HUB Teams.

Key responsibilities include:

• Managing Power BI reporting

• Gathering requirements for field-facing tools

• Conducting functional testing

• Delivering training

As a Senior Manager, additional projects within Customer Experience may be assigned at the discretion of the Vice President or Senior Director.

Essential Functions

System Management & Business Tool Enablement:

• Oversee the administration, maintenance, and optimization of business tools such as Salesforce and Power BI, ensuring reliability, usability, and scalability.

• Manage configurations and integrations of business tools with other systems to ensure accurate and efficient data flow.

• Lead business requirements gathering sessions with key stakeholders to ensure tools meet business needs.

• Oversee Master Data Management (MDM) processes to ensure high-quality and consistent data.

• Maintain up-to-date PHI training and related materials.

Reporting & Analytics:

• Design and manage reports and dashboards in Power BI, providing actionable insights to stakeholders.

• Collaborate with teams to create custom reports based on specific business needs.

• Requirement Gathering & Functional Testing:

• Collaborate with stakeholders to gather business requirements and provide strategic input for business tools.

• Assist in designing and executing functional testing to validate system changes and enhancements.

Training & Support:

• Provide training and support to the PS&R team to ensure the effective use of Connected Care and associated business tools.

• Develop and maintain training materials, user guides, and resources to facilitate ongoing user adoption and proficiency.

Collaboration

• Act as a bridge between business users and technical teams to align system capabilities with business objectives.

• Participate in cross-functional team meetings to address system improvements and user feedback.

This role will serve as the key liaison between the business and technical teams, ensuring that tools and systems meet the needs of our PS&R/HUB Teams. The position will also have visibility with key leaders with the Commercial organization.

This position will be located at our Bridgewater, NJ office location. This office location currently works a hybrid schedule and subject to change due to business needs. This position could also be considered for remote work with travel being as much as 50% depending on the candidate's location.