Medical Assistant (MA) Front/Back Float

Title: Medical Assistant Front/Back Float

Location: Predominately Remote

Department: 24/7 Virtual Urgent Care

Status: Per Diem

Shift: Variable (8hr shift)

Pay Range: $24.00/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

Virtual care is a system strategic priority focused on creating value through new patient growth,operational efficiency, population health, and consumer engagement. This exciting role is at the
intersection of technology, healthcare, performance improvement in uncharted territory, and a great teamof passionate individuals.The Virtual Urgent Care Front Office Back Office (FOBO) Medical Assistant is responsible for the front andback office duties of the 24/7 On Demand Virtual Urgent Care as assigned and/or supports clinical careteam members with the delivery of patient care in accordance with Medical Assistant Scope of Practicewhile utilizing the five (5) Simply Better steps with every patient and team member interaction. The FOBOis responsible for driving the system-wide virtual care strategy at the patient level through excellent customerservice, problem solving skills, and care navigation.

MUST be available to pick up variable shifts (weekdays/weekends/1am-930am or 9:00am-5:30pm or 5pm-1:30am) and MUST have reliable wi-fi connection andmust maintain a quiet and distraction-free area to conduct patient care.

Duties include but not limited to:

* Monitoring On Demand virtual urgent care patient queues and initiating registration/rooming process for all virtual and TytoCare visits.

* Assist TytoCare patients with MyChart activations.

* Miscellaneous downtime tasks to assist other departments (i.e. incomplete registration and eCheck-ins, etc.)

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years 20 experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out ourMemorialCare Benefitsfor more information about our Benefits and Rewards.