New 
Customer Service Account Manager
 Koch Business Solutions, LP | |
life insurance, parental leave
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 United States, Massachusetts, Clinton | |
| 1 Union Street (Show on map) | |
 Apr 01, 2025 | |
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Your Job
Phillips Medisize, a Molex Company, is seeking a dynamic and proactive Customer Account professional for our Customer Service team. The position will serve as primary customer contact and facilitate communication between all appropriate facility personnel and customers. Establish and maintain mutually rewarding relations with internal and external customers by ensuring customer expectations are being met. Our Team Phillips Medisize is a Medical Device Manufacturer that works with Plastic Injection Molding and assembly of parts. This role supports the Clinton, MA facility as part of the Supply Chain team. They are a very supportive group of both internal and external customers who enjoy learning and sharing knowledge with each other. This role has a variety of tasks that offer new challenges and growth opportunities. What You Will Do * Serve as an escalation point for critical customer issues and concerns * Engage directly with Sales Account Managers, customers, Molex Sales team members and other resources as needed to resolve issues in support of customer satisfaction and company growth. * Develop and use metrics and measurements to determine effectiveness and efficiency. * Develop and use business systems, policies, procedures and resources to meet or exceed corporate objectives for delivery performance. * Manage Shipping coordination with Ops, Quality, Warehouse, and Shipping teams * Communicate accurate and timely information regarding customer purchase and shipping requirements and concerns throughout the organization and provide feedback of capabilities to customers * Work collaboratively with all departments to provide the most efficient and effective service to our customers * Negotiate on issues pertaining to quantity, pricing, and delivery * Research and follow-up on sales order changes, RFQs, cancellations, pricing issues, complaints, corrective actions, etc * Ensure appropriate recordkeeping and documentation associated with all customer service processes and procedures * High level of effectiveness in communication of information through verbal, written and presentation formats with customers, internal stakeholders and team members. Who You Are (Basic Qualifications) Three (3) years or more Internal Account Management or Business-to-Business Customer Service experienceOne (1) year or more experience combined in manufacturing, transportation, or logistics industryExperience with production scheduling system or related manufacturing systems What Will Put You Ahead * Bachelor's degree * Five (5) years or more Account Management or Customer Service experience * Previous ERP system experience - SAP, Oracle, IQMS, or like system At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here. Who We Are Phillips Medisize, a Molex company, collaborates with industry leaders to design and manufacture drug delivery systems, medical devices and diagnostic tools that save and improve the quality of life for millions of patients annually. With our dedicated team of 6,000+ employees in 29 locations around the world, we share our customers' mindset that every product is critical to a healthcare provider and their patients somewhere in the world. Molex is a multi-sector global electronics brand owned by Koch, Inc., one of the world's largest privately held companies. Discover your potential to make a difference. At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. (For Illinois E-Verify information click [4] here, [5] aqui, or [6] tu). #LI-JN2 References Visible links 1. https://jobs.kochcareers.com/pages/culture 2. https://www.kochind.com/about/business-philosophy 3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf 4. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_English.pdf 5. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_Spanish.pdf 6. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_Polish.pdf | |