Triage Specialist (FNOL)

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry.

Our workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us. At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.

A Brief Overview

We are looking for a highly capableTriage Specialist to join our teamand work from either our Richmond, VA, Rockwood, PA, San Antonio, TX, or Omaha, NE office.We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability.The position reports to a manager based in Richmond and works to diligently and quickly set up and assign new claims as our customers report them. This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry.

The primary duties and responsibilities of the role are:

• Under technicaldirection and within standard limits and authority provide clerical support to claims adjusters to facilitate timely and accurate management of commercial claims.
• Update new and existing claims in claims database and contact brokers as needed.
• Screen all incoming phone calls, assess and assign out to proper party.
• Prepare written correspondence
• Print attached backup documentation/invoice and mail checks.
• Electronic and paper filing as needed.
• Determining coverage and adjuster assignment.
• Investigating the claim - this requires calling the claimant, insured
• Processing mail and prioritizing workload.
• Technical information gathering through ordering reports, contacting police departments for vehicle/ equipment recovery.
• Responsible for telephone calls from various parties (insured, claimant, etc.).
• Have an appreciation and passion for strong claim management.

Core qualifications and requirements for this position include:

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).
• Knowledge of Service Center policies and guidelines through:
  
  
  
  • One year insurance experience (required). General knowledge of commercial workers' compensation insurance strongly preferred.
  • Bachelor's degree from an accredited university is strongly preferred.
  
  
  
  
• Polished and professional written and verbal communication skills. The ability to read and write English is required.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• An eagerness and desire to learn the Triage claims function with the intent of becoming a Claims Adjuster.
• Intellectual curiosity - the ability to consistently consider all options and is not governed by conventional thinking.
• Client focus - the ability to effectively determine specific client needs and to provide value added solutions.
• Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
  
  
  
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
  
  
  
  
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Detail oriented with initiative.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.
• Excellent analytical skills.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

How We Work - Our Employee Values

Employees at Argothrive togetheras a responsible, profitable specialty insurer where all stakeholders share in our success.

We are committed to:

• Demonstrate entrepreneurial spirit:
  
  
  
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
  
  
  
  
• Do the right thing:
  
  
  
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
  
  
  
  
• Collaborate:
  
  
  
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.
  
  
  
  
• Respect each other:
  
  
  
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.
  
  
  
  

Physical Demands
Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.

About Working in Claims at Argo Group
Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.

Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.

We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.

To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.