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As a Solution Architect within our Managed Services Provider (MSP) firm, you will play a critical role in advanced troubleshooting, system support, and small project delivery. You will collaborate closely with clients, sales teams, project managers, and technical experts to support our managed client's unique requirements. Your expertise will span across various technology domains, including cloud services, networking, security, and infrastructure, enabling you to provide strategic guidance and technical leadership throughout the project lifecycle.
Essential Duties
- React and resolve cases submitted or automatically alerted by monitoring tools.
- Troubleshoot advanced issues and provide solution options and recommendations.
- Work closely with clients to understand their business needs, goals, and challenges related to technology.
- Evaluate existing IT systems, infrastructure, and processes to identify inefficiencies or areas for improvement.
- Work with clients, business analysts, project managers, and project teams to define technical requirements and provide design recommendations.
- Research and evaluate new technologies, tools, and frameworks to improve solution designs.
- Provide technical leadership and guidance to project teams throughout the solution implementation process.
- Oversee the implementation of IT solutions, ensuring timely delivery, within budget, and aligned with client requirements.
- Lead discussions with client executive and technical stakeholders to design and build comprehensive, scalable, flexible, cost-effective and resilient solutions.
- Identify potential risks in the architecture and propose mitigation strategies to ensure the solution's success.
- Ensure that systems and platforms are integrated seamlessly, optimizing the use of existing technologies and data.
- Create clear and detailed documentation of architecture designs, processes, and guidelines to ensure consistent practices across the team.
- Ensure that the designed solution meets business requirements, security standards, and scalability expectations.
- Provide expert level client-collateral including architectural drawings, design specifications, implementation guides, documentation, and operational procedures.
- Expertise with systems design, integration, and troubleshooting.
- Understanding of cybersecurity best practices.
- Adept at identifying future engagement opportunities during existing client engagements and conveying those needs to account executives and practice leadership.
- Lead implementation & migration projects, ensuring they stay on track and within scope.
- Evaluate and manage third-party vendors or service providers, ensuring quality and cost-effective solutions.
- Stay up to date with emerging technologies and industry trends to provide innovative solutions.
- Collaborate with peers across Managed Services Practice.
- Participate in an on-call rotation.
- After hours / weekend work may be required.
- Other duties as assigned and directed.
Knowledge, Skills, and Abilities
- 5-7 years of experience in IT systems and software, including compute, storage, backup and DR, virtualization, operating systems, databases, and networking tools.
- Knowledge of security and compliance standards, including data protection, encryption, access control, and regulatory requirements.
- Experience with project management methodologies (e.g., Agile, Waterfall).
- Advanced experience with Datacenter Migrations, Microsoft Active Directory, Server Virtualization technologies (VMware vSphere, Microsoft Hyper-V, Proxmox, OpenShift)
- Proficient in at Server Operation Systems (Microsoft Windows Server, Linux - any distribution)
- Ability to design disaster recovery solutions.
- Functional knowledge of networking technologies including TCP/IP, DHCP, and DNS.
- Intermediate knowledge of automation skills (PowerShell, Terraform, Ansible, etc.).
- Able to use knowledge of multiple focus areas to create integrated solutions.
- Implementation and design experience in multiple focus areas (in bold), including to not limited to Server Compute (Cisco, HPE, Dell), Storage (NetApp, Pure, IBM, HPE, Dell), Backup and DR (VEEAM, Rubrik, Cohesity, Comvault, HPEGreenlakeDR, HPEZerto), Hyper-Converged Infrastructure (Nutanix, AzureHCIStack, DellVxRail, IBMFusion HCI), Virtual Desktop Infrastructure (AVD, Citrix, Horizon )
- More than one datacenter or related certifications.
Preferred Knowledge, Skills, and Abilities
- Associates or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with SQL Server.
- Experience with PKI.
- Experience with basic route, switch and firewall concepts.
- Experience with fiber channel switch zoning and configuration.
- Experience working for an MSP
- Experience navigating ticketing systems such as Service Now
- Experience using monitoring tools such as Logic Monitor
Benefits - you'll love working at NRI not just for the usual benefit, but for our environment and culture!
- You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
- You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
- You'll work with large, sophisticated, and progressive clients throughout North America
- We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.
In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
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Core BTS, Inc.
vision insurance, long term disability, flex time, 401(k)
May 01, 2025 