Systems Business Analyst

Systems Business Analyst

Location: Durham or Philadelphia (2-3 days a week in office)

Support the Contract Operations' suite of system applications including development of business requirements, user acceptance testing, training for system enhancements, defect identification and tracking resolution, data request, data fixes, ad-hoc reporting, and system administrator functions. Additionally, this role is responsible for maintaining and administrating a vendor supplied application for the Gross To Net Finance and Forecasting teams. This includes all necessary activities to keep data from source systems flowing into the application as well as conducting application administration duties.

Key Responsibilities:

• Manage system upgrades & data conversion projects including leading project teams to aid in the business requirements discovery phase, development and negotiation of system business requirements with Tech, development & execution of system test plans, and system data conversions and data reconciliation. Test system upgrades for supported systems (CARS, Gross to Net) and interfaces (e.g. ECS, GSK Direct, GPA) to minimize impact on overall control environment.
• Execute system administration and support activities as required to fulfill business needs including managing system security access
• Act as a liaison and consultant to various stakeholder groups and represent Contract Management Operations on cross-functional teams. Interact with internal and external customers at all levels of the organization.
• Document and resolve system issues, problems, or defects with minimal downtime and disruption to the business.
• Support system activities in compliance with audit review requirements.
• Develop and implement training process and procedures for system applications that will ensure all business users are fully trained on the system and kept up-to-date with all system upgrades and enhancements.
• Establish and maintain system policies and process documents in accordance with established departmental guidelines.
• Provide direction to Tech in the categorization and prioritization of system enhancements and deliverable due dates.
• Communicate planned system changes and manage business expectations related to requested system work.
• Support data needs data conversion projects using reporting and/or database tools. Ability to understand and create SQL queries for ad-hoc data extraction.

We are looking for professionals with these required skills to achieve our goals:

• Bachelors Degree
• 5 + years of experience
• HP Application Lifecycle Management experience in the creation, loading, and maintenance of test cases.
• Skilled in the use of Microsoft Office products, Visio, Teams, etc.
• Ability to understand and create SQL queries.
• Knowledge of report writing tools such as Power BI and Cognos BI
• Strong written and verbal English communication skills
• Ability to multitask and prioritize work

If you have the following characteristics, it would be a plus:

• Knowledge of pharmaceuticals and managed markets.
• An understanding of the business needs to be able to interact with IT.
• Prior experience with IT implementations and system upgrades to manage planned system changes and business expectations related to requested system work.

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

• Agile and distributed decision-making - using evidence and applying judgement to balance pace, rigor and risk.
• Managing individual and team performance.
• Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
• Implementing change initiatives and leading change.
• Sustaining energy and well-being, building resilience in teams.
• Continuously looking for opportunities to learn, build skills and share learning both internally and externally.
• Developing people and building a talent pipeline.
• Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation.
• Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally.
• Budgeting and forecasting, commercial and financial acumen.

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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